Program Manager - Community Connections YouThrive

Job Description

Salary: $50K - $52K

Community Connections YouThrive Program Manager

Job Category: Children & Youth Programs

Job Status: Full-time

Reports to: VP of Children & Youth Programs

Job Summary: The Community Connections YouThrive Program Manager provides direct program supervision, human resource oversight, planning & implementation, quality assurance controls, & staff training to FAC’s CCYT program. CCYT targets current and former foster youth, ages 17-24, as they transition from foster care to independence as adults, connecting them to community-based resources. The CCYT PM additionally provides support, training, & resource procurement to employees in the Connect Café.

Responsibilities:

Administrative Leadership & Management

Supervise CCYT Specialists in providing quality service

Regularly meet with CCYT Specialists to provide support, guidance, evaluation/feedback

Complete employee evaluations

Monitor the workload of the Specialists

Maintain employee satisfaction, building/maintaining a sense of team

Identify the training needs & professional development needs of CCYT staff

Proficient use of SAM database

Review/approve client narratives, action plans, documentation completed by CCYT staff

Complete regular formal client file audits & informal audits, of all direct reports

Assign new referrals to Specialists

Ensure Specialists follow all requirements of the initial narrative process

Assist staff with client visits & follow-up meetings

Ensure clients receive proper support & advocacy

Maintain strong, open communication with the VP of Children & Youth Programs regarding services delivered, concerns or questions

Create/maintain community connections to increase program referrals, with other partner agencies/community stakeholders

Some travel in KS & MO to attend and/or present, conduct CCYT training/presentations, complete assessments on clients

Commitment to the mission & core values of FAC

Work with colleagues of all demographics to effectively and efficiently serve clients

Actively participate with all agency departments & attend trainings and meetings

Model ethical/professional behavior

Other duties as assigned with or without accommodation

Outcome Planning/Program Quality Improvement (PQI)

Measure the effectiveness of the program, both internal & external

Implement/lead a continuous quality improvement process

Review client files for quality assurance

Participate in client audit reviews; make updates/changes

Evaluate/implement service improvements

Financial Management

Oversee budget to ensure fiscally sound operations that meet budget expectations

Provide required information for state-contracted billing and other month-end reports

Report progress & challenges to the VP of Children & Youth Programs and CFO

Assist with the execution of grants as required

Strategic Planning

Assist in implementing growth strategies

Qualifications & Preferred Skills

Experience in any of the following: foster care, kinship care, homelessness, mandatory family-centered systems of care services in their home

BA/BS in social work, psychology, public administration, or a related human services field preferred

Previous leadership/management experience preferred

2+ years experience in non-profit social service agencies required; experience working directly with at-risk youth preferred

Flexible self-starter able to multi-task; detail-oriented; able to meet deadlines

Strong communication & interpersonal skills respectful of children, adults, and their families

Teachable, team player; patient & compassionate

Understands/respects the necessity for confidentiality

Positive and calm presence in all situations

Excellent written & verbal communication skills

Organizational & planning skills

Commitment to support & advocacy for foster and adoptive families

Experience working with marginalized communities with a nuanced understanding of systemic oppressions

Compensation & Benefits

Compensation commensurate with experience

Comprehensive benefits package including:

Medical & dental insurance: 80% of premiums covered for employee/ dependents

Vision insurance: 100% of premiums covered for employee/dependents

Health Reimbursement Account (HRA) with generous employer contribution

Life insurance & long-term disability provided at no cost to employee

Voluntary life & short-term disability options available

403(b) retirement plan with up to a 6% employer match

Flexible Spending Account with medical expense & dependent care options

Employee Assistance Program, with 8 annual visits 100% covered

Education Tuition Assistance available

Generous paid time off and holidays

FosterAdopt Connect does not and shall not discriminate on the basis of race, color, religion, gender identity, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status, in any of its programs or services. These activities include, but are not limited to, hiring and firing of staff, selection of volunteers and vendors, and provision of services. We are committed to providing an inclusive and welcoming environment for all members of our staff, volunteers, subcontractors, vendors, and members.