Job Description
Benefits:
Bonus based on performance
Competitive salary
Dental insurance
Employee discounts
Health insurance
Opportunity for advancement
Training & development
Vision insurance
Come be part of a Growing company as a Customer Service Advisor/Manager-In Training! We own 4 SpeeDee Oil Change & Auto Service and Grease Monkey locations in Baton Rouge, Kenner, Metairie and Covington with plans to add more soon.
Train to be a store manager. Automotive experience required.
We Specialize in:
10 Minute Oil Change
Low Price Tire Guarantee
Full Mechanical RepairBENEFITS:
Salary PLUS Weekly COMMISSION/BONUSES
We pay Weekly!
Fantastic Happy TEAM and Environment
5 Day work week. NEVER open on Sundays
Benefits/Perks:
Growth Opportunities
Locally Owned and Operated
Safety You can Trust
Medical/Dental/Vision/Life
Training and ASE Certification
Competitive salary
Excellent work environment
Tools Provided
Opportunities to move into management and district managementCall or Text today! All contacts with us are strictly confidential so you have everything to gain!
Company Overview
Our first SpeeDee Oil Change opened in December 1980 in Metairie, Louisiana.
SpeeDee swiftly grew into a quick lube and automotive tune-up service business, and by the mid-90s, SpeeDee had added complete brake service and grown to a full-service auto maintenance and repair facility.
For 40 years, SpeeDee has built trusted customer relationships based on reliability and professional service and grown from a single store to more than 150 locations.
Position Overview
The Center Manager is responsible for the successful operation and profitability of a Grease Monkey center using customer and employee relations skills, business management techniques, and sound judgment.
Responsibilities:
Center Sales & Profitability
Employee Management
Customer RelationsWelcome customers immediately in a professional manner. requirements, Grease Monkey services and pricing during the Welcome, Wait/Show and Departure.
Present air filter, cabin air filter, breather, and radiator cap if applicable, for customer inspection.
Maintain communications with waiting customers, keep them informed of wait times, and answer questions. Ensure a comfortable, clean, and safe atmosphere for customers.
Review Service Order Ticket, including the Warranty and Free Top-Off Programs on the back, thoroughly with customers at check-out, explain services performed, purpose of static sticker and reminder card.
Remind departing customers to submit feedback about their visit.
Thank all departing customers and remind them to return.
Resolve customer complaints and damage claims.Employee Supervision and Management
The Center Manager is responsible for the direct supervision of all employees of the center. Duties include:
Hire new employees as needed; Evaluate employee performance on a regular basis; Resolve employee complaints; Administer employee discipline as required; Discharge employees as required
Provide thorough training to new employees, conduct routine training sessions for all employees (new products, services, skills, procedures, policies)
Schedule employees for effective center coverage and efficient use of labor and ensure accurate time-clock use
Prepare payroll each pay period
Maintain accurate and complete employee filesCenter Operations
Ensure proper execution of all activities in the service bays
Print and monitor daily, weekly, and monthly sales and inventory reports
Monitor cash register functions and credit card handling
Maintain POS computer software and hardware (backups, upgrades, routine maintenance) Make daily bank deposit(s)
Perform daily close-out procedure
Prepare weekly and monthly paperwork
Monitor inventory, place appropriate orders, and perform accurate monthly inventory counts
Ensure cleanliness and appeal of entire site
Maintain safe working environment
Maintain physical plant, tools, equipment, inventory, supplies, and personal propertyOther Duties and Responsibilities
Call lost customers and invite back in with discount
Solicit fleet accounts
Plan and execute local center marketing functions
Participate in community activities
Maintain required postings and records (OSHA, MSDS, federal, state, and local)Qualifications
Skills: Business Management, Employee Relations, Customer Service, Intermediate Computing skills
Basic literacy (ready, writing, math skills); Verbal communication skills
Ability and licensed to operate motor vehicles; Ability to properly use mechanical hand tools
Previous experience managing a retail automotive center or equivalent related business required
Auto Mechanical skillsWorking Conditions
Environment: Frequent exposure to outside weather elements, noise, and vehicle exhaust fumes throughout the entire shift.
Physical Activities: Position requires good corrected vision, hearing, frequent standing, walking, climbing, stooping, crouching, handling, reaching, and lifting.
Benefits/Perks
Discounted Services for Employees
Flexible Hours
Opportunities for Advancement