Campus Visit Manager

Job Description

The Campus Visit Manager is responsible for the management, and daily operation of the St. Mary's University Campus Visit Program and all associated reporting. The Program provides an exceptional on-campus visit experience for all prospective students on behalf the Office of Admission that contributes to the successful recruitment of students and enrollment goals outlined by the Division of Enrollment Management. In addition, the position will oversee the front desk operation, campus tour guide program, and serve as lead for the student assistant program which all play a crucial role in the Campus Visit Program.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Coordinates of all aspects of the Program to include proper scheduling of campus tours (all daily individual and group tours both in-person and virtual), admission counselor sessions, financial aid sessions, faculty sessions, classroom visits, and lunch or other venues as needed for weekday and Saturday visits.

Collaborates with university partners to build key relationships in support of the Program and work with departmental representatives in the scheduling and organization of campus small and large group visits.

Ensures best-in-class campus visit programming; creates, develops, plans, and utilizes best practices to support and enhance the campus visit experience to bolster student recruitment and yield.

Generates, evaluates, & analyzes visit engagement data for recommended continued outreach and identify areas needing additional support.

Manages budget responsibility for the Program in coordination with department leadership.

Recruits, interviews, supervises, and develops, student workers and/or front desk staff.

Manages the Diamondback Tour Guide program to include coordination of hiring, training, scheduling, and recognition as needed of university campus tour guides.

Serves as lead contact for the Student Assistant (College Work Study) program to include coordination of hiring, training, scheduling, and recognition as needed. Works with department leadership to fully utilize and coordinate the workings of the Student Assistant (College Work Study) program.

Works with the Office of University Communications to support admission sponsored events as needed.

Oversees and works in coordination with the front desk operations staff to respond or forward messages appropriately for all incoming e-mails to the Office of Admission.

Serves as lead contact in working with University Communications to order branded promotional items for the Division of Enrollment Management, manages the inventory, and distributes promotional items and other collateral.

Represents the University at on- and off-campus admission-related programs and events as needed.

Performs other duties as assigned.

QUALIFICATIONS:

High School Diploma or GED required; bachelor's degree from an accredited college or university preferred.

Three (3) years or more of professional/administrative experience working with program administration or coordination or similar experience required.

Direct experience in admission, enrollment services, student services, public relations, and/or campus visitor services a plus.

Must clear and maintain a favorable background investigation and clearance

Must have valid driver's license, motor vehicle liability insurance and personal injury insurance; or have a self-reliant source of transportation to conduct business on a daily basis

Must be able to work flexible hours including evenings and weekends.

Must have the ability to demonstrate intermediate to advanced skills in MS Office and Office 365 (Word, Excel, Teams, Outlook and PowerPoint) including experience with virtual platforms such as Zoom; Experience in Technolutions, Slate CRM and Banner software is preferred.

Must Possess strong interpersonal skills and an interest in working with people in a public relations setting;

Must have excellent verbal and written communication skills. Strong public relations and customer service skills with an ability to implement diplomacy and discretion at all times; an ability to work effectively with communities across the university.

Must have a high ethical standards and a strong sense of confidentiality; ability to prioritize and manage multiple deadlines; thrive in a complex work environment; displays solid problem solving and interpersonal skills; works well independently and as part of a team.

Must have strong self-judgment abilities to assist in the preparation of department personnel policy information. Use discretion to complete work assignments. Initiative is frequently required to complete work assignments. Decisions are made regarding policy interpretation and individual work priorities

Must have a high attention to detail and be able to organize workflow, coordinate activities, balance simultaneous projects without loss of efficiency in a multi-tasked environment, and manage multiple priorities to meet deadlines

Display a strong commitment to the mission of the institution and ability to articulate the value of a Marianist, Catholic education.

Bilingual Preferred (English/Spanish with the ability to understand and to make one's self understood to Spanish speaking individuals).

PHYSICAL DEMANDS:

Working conditions are in an office environment and university campus setting. Must be able to move across the university campus to conduct day to day business.

Ability to present and engage in a stationary position with various constituencies, both in online and physical spaces, for up to three (3) continuous hours.

While performing this role, the employee will be regularly required to sit, walk, and stand; talk and hear, both in person and by telephone; and use hands repetitively to operate standard office equipment; and occasionally required to lift up to 40 pounds.

Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

Frequently communicates with others using approved technological resources; must be able to exchange accurate information through designated systems within a timely manner.

Constantly operates a computer and other office productivity machinery.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

St. Mary's University is a Hispanic-Serving Institution and an Equal Opportunity Employer. The University is committed to furthering diversity, equity, and inclusion and encourages all qualified candidates apply.

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