SVTC Technician III (SHIFT)
Description:
Job Description
Title: SVTC Technician III (SHIFT)
Location: Washington, D.C.
Clearance: TS/SCI with the ability to obtain and maintain a CI polygraph
Job Details:
Manager VTC scheduling and provide live event support
Maintain IT and AV equipment related to information displays, digital signage, monitors, laptops, video record devices and other related end user devices
Operate and manage equipment for presentations, sound, lighting and audio/video conferencing
Create and manage user accounts
Develop SOP's for utilization of conference center equipment
Escalate IT issues to Tier III when needed
Provide workstation (thick and thin client), VoIP device, and voice and video conference support
Manage hardware in all stages including unpacking and setup of end user devices
Resolve IT incidents from cradle to grave, working closely with engineering teams and other contractor stakeholders when IT issues require Tier III escalation or have external dependencies
Install application software on end-user device workstations via scripted install packages
Inventory management of UC deployed software and end user devices
Provide user education and training in basic hardware and software functions
Create and maintain documentation and SOPs to train new employees
Use ServiceNow-based ticketing database to track, update, and close break/fix incident tickets and fulfill new requests
Identify and execute process improvements and other enhancements that improve operational efficiency
Requirements:
Bachelor's degree from an accredited institute in an area applicable to the position; an additional 4 years of experience be substituted in lieu of a degree
Minimum of six (6) years of relevant experience in addition to education level
Must possess current DoD 8570 IAT II or IAM II certification
Experience working in a DoD or IC environment desired
Current active TS/SCI clearance, with the ability to obtain and maintain a CI polygraph
Equal Opportunity Employer/Veteran/Disabled
Job Posted by ApplicantPro