Studio Manager Orangetheory Fitness

Job Description

As a Studio Manager (SM), you will be responsible for providing leadership and daily direction to the sales and group personal training teams in our facilities. This critical position must have a solid understanding of sales and operational excellence. As the lead for the sales function, the SM must execute a lead generation / marketing strategies plan to increase fitness program sales as well as promote the health and wellness benefits that are associated with a healthy lifestyle. This leader must pose a high caliber approach to coaching and staff development.

ESSENTIAL DUTIES & RESPONSIBILITIES

Properly managing and exceeding all OTF sales and operational budgets

Lead and coordinate initial and ongoing sales drivers (pre-sale events, studio events, outreach)

Responsible for overseeing the sales process and systems

Manage, monitor, coach-develop and evaluate the performance of all OTF-related managers and staff

Compliance and adherence to OTF Business Policies for daily studio operations

Monitor the hiring, training and scheduling of all OTF studio staff

Responsible for recruiting and on-boarding all new OTF employees

Build and maintain OTF class size through scheduling optimization

Develop a high energy culture through contests and incentive based motivation

Model all studio activities through self-involvement (leading by example)

Train and mentor subordinates for ongoing success and future growth

Ensure OTF branding through consistency and continuity in all actions

Properly empower, monitor and evaluate specifically assigned responsibilities of sales team and fitness team

Manage disciplinary actions involving all OTF studio employees

Responsible for meeting performance metrics ( KPI's), revenue, ordering, inventory, payroll, cost controls and facilities maintenance

Be promotionally-oriented and have the ability to direct sales through company required outreach programsOPERATIONAL DUTIES:

Responsible for 30-60-90 and annual OTF staff performance reviews.

Enforce OTF corporate policies, business practices, systems and processes.

Ensures that all front desk systems are followed such as proper Member Check-In, Telephone Inquiries(general and sales related), Guest Registration, cash handling, delinquent account procedures, customer care calls, change requests and document scanning

Provide and maintain the highest level of customer service

Provide effective decision making regarding customer service issues

Plan and promote special events for the studio on a monthly basis, using OTF tools for effective outreach and community involvement.

Responsible for ensuring that the facility is clean, maintained and operationally sound.JOB QUALIFICATIONS:

Proven sales leadership REQUIRED!

Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients

Min 2-3 years of previous sales experience required

Min 2-3 years of management experience required, including directly overseeing all aspects of staff management from hiring, training, supporting, discipline, and termination

Previous management experience in the health & fitness industry strongly recommended

Strong work ethic, integrity, and professional demeanor

Must possess excellent leadership and management skills to create a positive, successful environment for staff and clients

Solid verbal and written communication skills required

Ability to multi-task and manage client and staff concerns

Strong computer skills required with knowledge of MS office programs (Excel, Word)

Associate or Bachelor's degree in business or related field with 3+ years of management experience preferred

Ability to work and function in a TEAM environment

Flexible to work day, evening and/or weekend hours as needed

Health & Fitness minded people with a passion for fitness strongly preferred