Service Advisor

Job Description

Do you have a GATRdone attitude, strong work ethic, willingness to grow and excellent customer service? If so, come grow with our awesome team!

GATR Truck Center is seeking to hire a full-time Service Advisor - 2nd Shift in our CEDAR RAPIDS, IA location. We offer competitive pay based on experience and qualifications. Are you looking to start or further your career with a company that values you? If so, read on!

WE OFFER EXCELLENT BENEFITS INCLUDING:

Health Insurance - Significant employer contribution

Dental Insurance

Vision Insurance

Life Insurance

Short-term disability & long-term disability

401(k) plan with company match

Paid training

Accrued paid time off (PTO)

Clothing Allowance

PRIMARY DUTIES WILL CONSIST OF BUT NOT LIMITED TO:

Schedules shop work to facilitate maximum productivity in accordance with policy and the technician skill level required, to ensure department profitability

Schedules service appointments, obtains customer and vehicle data prior to arrival when possible

Checks the progress of repairs throughout the day and contacts customers regarding any changes in the estimate or promised time

Explains cost and time requirements of repairs in detail and gets proper authorization before any repairs or additional repairs are required

When repair is complete, explains completed work and all charges to the customer and obtains customer signature on repair order

Provides customer with a complete copy of the repair order

Understands and ensures compliance with manufacturer warranty and policy procedures

Maintains an accurate and up-to-date work in progress log

Handles telephone inquiries regarding appointments and work in progress

Coordinates part requirements with the parts department and contacts customers immediately upon receipt to schedule appointments

ABOUT GATR TRUCK CENTER

GATR Truck Center is an authorized Volvo truck, Hino truck, Mack truck, and Kalmar Ottawa dealership serving 5 locations in Minnesota and Iowa. We are an authorized Hyundai Translead Dry Van Trailer dealer as well. We are proud to carry a large selection of new and pre-owned inventory. When our customers are ready to invest in a new or used truck or trailer, our friendly and knowledgeable sales, financing, service, and parts departments are prepared to make sure their experience is outstanding.

Our team is essential to our success. We value the time and hard work they put in which is why we offer competitive compensation and generous benefits. We also have a great work environment that encourages learning and professional growth.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this position? We look forward to meeting you!

QUALIFICATIONS:

Minimum 1-3 years experience

High School Diploma or Equivalent

Valid Driver's License

Driving Record Insurable through Company Carrier

Ability to Read and Interpret Documents

Ability to Document/Communicate effectively

Familiarity with terminology and service of heavy vehicles

Excellent organizational skills

GATR Truck Center is an Equal Opportunity Employer.