Data Center Operations Technician 2

Duties:

Data Center Operations Technician responsible for safe operation and upkeep of the client's Data Center and other location sites.

Qualifications

Experience in a 24/7 production environment

Strong troubleshooting skills

Solid understanding of Microsoft Operating systems

Fundamental knowledge of networking - Routing, Subnets, Communication protocols

Technical aptitude and experience with building management systems, including UPS, generators, HVAC, PDUs, and a working understanding of AC and DC power.

Excellent verbal and written communication skills

Strong attention to detail, making and keeping commitments, and meeting deadlines.

Should be familiar with cable color coding (tip/ring), and at a minimum 568A and B pinouts.

Minimum 2 years of experience working within an IT Support environment.

Ability to climb ladders and work aloft.

Ability to work in cold temperature environments.

Ability to maneuver pallet jacks and lift heavy objects.

Ability to pull and install cabling.

Driving (must possess valid driver's license and insurance)

Skills:

Responsibilities

Customer Support

Provide timely resolution and/or escalation of customer issues.

Maintain a professional attitude and conduct while performing data center duties.

Deliver proactive updates to customers and teammates as necessary.

Follow Client processes and procedures.

Physical device alert review throughout data centers

Incident triage and escalation

Provide local access and escort for vendors.

Perform remote hands work for internal and external customers.

General Shift Work. Nontraditional Weekend shift

5 days on – 2 off

Perform data entry tasks for ongoing infrastructure changes and customer installations.

Assist and/or complete physical installations.

Update all relevant and required documentation.

Complete assigned workflow tasks to provide timely turnaround to customers.

Maintain clean and organized cabinets, cables, and cages during installation of equipment.

Take ownership of technical issues, and work with customers, partners, and internal departments to resolve problems.

Document troubleshooting and problem-resolution steps.

Provides onsite support for hardware and systems as instructed by partner teams.

Maintain cleanliness of the Data Center and surrounding supporting areas

Perform Datacenter Infrastructure Environmental Monitoring

Perform Facilities Rounds and escalate pertinent information.

Process all in and outbound shipping/receiving.

Immediately report facility alarms to the local Facilities Operations Engineer

Responsible for initiating escalations for customer-impacting/potentially impacting infrastructure/redundancy loss events.

Complete End of Shift Reporting

Follow Data Center Policies and Procedures

Stay abreast of new facilities-related information and training updates.

Maintain cabling and general usage item inventory levels.

Complete policy and procedure review within scheduled timelines

Maintain proficiency level with tools and systems used to deliver support.

Perform other duties as required and assigned.