NOC Analyst

Bring your IT career and talents to CDW where you can have a greater impact, be inspired by our mission and be excited about your job and future. A Fortune 200 leader, we’re the driven professionals and technology experts Canadian companies turn to most to solve all their IT challenges.

CDW is looking for an Associate Network Analyst to join its Managed Services NOC team. Your background should have exposure to a variety of technologies including networking, security, virtualization, servers and storage and public cloud. Excellent customer service while solving problems should be a top priority for you. CDW is a fast-paced, entrepreneurial environment so to be successful you’ll need to be a pro-active individual, take direction well, communicate succinctly and collaborate effectively.

What you’ll do:

Support:

Troubleshoot and resolve technical issues in a multi-customer NOC environment with 24/7/365 coverage

Work with ticketing and monitoring systems

Technical support areas include: networking, security, virtualization, patching, servers and storage, and public cloud

Collaborate with teams internally and externally

Respond to alerts and action or escalate as require

Coordinate with vendors to troubleshoot, repair, or replace hardware

12-hour Shifts are on a rotating schedule to cover 24/7 operation

Operations:

Follow ITIL practices regarding incident, problem and change management

Perform administration on network devices, security appliances, servers, storage, hypervisor, and cloud.

Document and update technical procedures, administrative processes, configuration management database

Patching customer environments

What you need to succeed:

Must-have:

Experience with ticketing and monitoring systems

Understanding of Windows, Linux, networking, storage, and basic security technology

Ability to complete security clearances

A combination of; technical training from a college or university, equivalent industry experience (1-2 years), or technical certifications from industry vendors (eg CCNA, MCT)

Ability to work in a 12-hour rotating shift environment

Nice-to-have:

Fluency written and verbal communications in both English and French

Who we are:

CDW is a leading technology solutions provider to business, government, education, and healthcare organizations in Canada, the United States, and the United Kingdom. Our fingerprints can be found on technology in workplaces of more than 250,000 companies; from fresh-faced startups to international conglomerates. With the breadth of products and services we offer, there is no request too big or too small.

What you can expect from us: Culture, coworkers, careers.

CDW is not only the People Who Get IT but the People who get People. Our relationships are fueled by our deep expertise and grounded in the CDW Way. Our empowering leadership makes things happen and inspires their teams to do the same. From the teammates beside us to the leaders who guide us, we move forward together. At CDW, you’ll work with people who inspire you. People with positive, success-driven attitudes who you will learn from and forge strong relationships with. Bring your best true self—and your best ideas—to CDW. Because diverse perspectives bring forth better problem solving—and better solutions for our customers on a rapidly evolving technology landscape.

The well-being of our employees is essential to us. CDW offers a comprehensive benefits package, which includes health, dental and vision coverage, coworker stock purchase program, paid vacation time and sick days, RRSP/DPSP and DPSP match, tuition reimbursement, coworker discounts, and other generous perks.

Travel: Yes, 10 % of the Time