Resident Case Manager

Job Description

Non-profit agency serving LA’s homeless population is looking for an Inside Safe Resident Case Manager

Summary:

Under the direction of the Inside Safe Supervisor/Program Manager, the Motel Resident Case Manager serves as a point of contact for the individuals and families currently enrolled in our Inside Safe Program. The incumbent will provide support at the motels, provide conflict resolution to any issues that may arise while clients are at the motels. As well as provide referrals to additional services as needed.

Essential Functions:

· 95% Field Base position

· Driving Required (agency will reimburse for mileage)

Coordinate with other project staff and partners to provide housing placement services and supportive services to facilitate clients successful transition to permanent housing and coordinate services to foster housing stability during and beyond motel stay.

Staff must be available for weekends.

Staff must conduct wellness checks to inside safe participants at various motels (to ensure safety, provide any case updates, and enforce program and motel rules).

Review motel sign-in sheets for participants signature daily/ meal sheet signatures daily.

Complete incident reports as needed and submit to program supervisor within 24 hrs.

Provide weekly check-in for clients to see where they are with locating permanent housing.

· Staff must create the participant’s record in HMIS at the same time the participant is determined to meet program eligibility requirements.

· Staff must update the participant’s housing status within twenty-four hours of any change.

· Staff must update information, track services (i.e., behavioral issues, documentation to move forward with permanent housing) and referrals, and complete case notes on services provided to the participant within 24 hours following the provision of the services.

· If there are significate changes during the time client is enrolled in the program, as Status Assessment Update must be created within 24 hours of the change (i.e., increase or decrease of income).

· If participant is enrolled in any Interim Housing programs, exits must be entered in HMIS the same day. Data must be entered at the very least twice a day in real time.

· The exit destination must be changed to where the participant has exited to/destination.

· If the participant has exited to a permanent housing destination, the following areas must be updated with the permanent housing date and complete address:

o Program Entry Page

o Status Assessment Update Page

o Exit Page

· Case Notes to be entered within 24 hours in DAP form. Additionally, case notes will be detailed and grammatically correct.

· Data Errors Reports will be issued to staff on a weekly basis and staff will make corrections within the deadline provided.

· Submit Daily Deliverables Report

· Submit Productivity Reports weekly at close of business to direct supervisor on Fridays.

Staff to provide conflict resolution at motel sites.

Address motel manager concerns regarding participants.

Attend weekly case conference meetings.

Collaborate and coordinate with DMH, DPSS, LAUSD, WorkSource, and SUD providers.

Coordinate with other staff and collaborative partners to provide ancillary services to achieve housing stability; follow-up with clients weekly, at minimum; maintain interagency consultation, coordination, and referrals as it relates to housing.

Maintain up-to-date and accurate documentation in client files for service coordination/case management, housing placement, rental assistance, and move in assistance.

Provide the Program Manager with all required client information and assessment outcomes;

Enter data into HMIS within 24 hours.

Prepare project reports in accordance with funding requirements.

Staff will assist in trainings and provide support to necessary staff, providers, and other project partners participating in project. The case manager will participate in all mandatory program and division meetings and trainings, as assigned by his/her supervisor and division director.

Prepare reports in accordance with program requirements and Division policies.

Conduct criminal background checks on all pre-eligible applicants and household members over 13 years of age.

Maintain files/records on client services in compliance with HIPAA, 42 CFR Part 2 and other funding requirements for audit purposes.

Maintain appropriate boundaries; and adhere to the agency’s Code of Ethics and Core Values.

Represent the Agency in a professional manner at meetings and community events.

Build trusting relationships by acting with integrity, courtesy and responsibility even in the face of stress of demanding workplace conditions.

Home visits required.

Other duties as needed.

Secondary Functions

Perform other duties as assigned by the Supervisor, Program Manager and or Division Director. Answer phones and route incoming calls; serve as back-up to the Case Managers in their absence.

Experience, Education, Skills, and Abilities:

Associates degree in Social Services or other administrative, business or housing field a plus.

2 years job related experience working with homeless individuals and families.

case management and homeless program experience preferred.

Experience working with homeless families and children preferred.

Knowledge of resource development, case management and documentation.

Working knowledge of Microsoft Word, Excel, and other database programs.

Experience using HMIS and at least one year of rapid re-housing experience preferred.

Ability to work with clients from diverse cultural, ethnic, and socio-economic backgrounds.

Ability to communicate effectively, both written and orally.

Excellent benefits, great organization, room for advancement. Company Description

System One, the recruiting company for this client is a leader in staffing solutions and recruiting. Our team has collectively over 75 years of recruiting expertise. System One has national exposure with over 50 offices and clients in every state.

Each year, we place thousands of professionals in contract and direct hire roles with the nations top employers. Our recruiters have years of experience in professional, industrial and technical environments; thus, we have the contacts, experience and resources to make great career matches.