Legal Assistant - Hybrid Schedule & Bonus

Job Description

Join us at TRAKAmerica and be part of a team where innovation drives impact. Elevate your career while making a difference!

TRAKAmerica is a premier leading national outsourcing provider, managing assets valued at over $18 billion for our diverse client base is expanding rapidly. We are excited to offer an immediate opportunity for a Legal Assistant in our Supplier Services (SS) department, based in our Richmond, Virginia office. This position is classified as exempt under the FLSA (which means that the successful candidate will not earn overtime for any hours worked in excess of 40 hours in a given work week). In addition to a base salary, this position offers the potential to earn additional incentives through a structured performance bonus program.

What You'll Do:

·Provide essential support to Network Attorneys nationwide in processing daily document and affidavit requests crucial to each state's legal collection processes.

·Retrieve critical documents from Network Attorneys to facilitate client audits and ensure compliance with TRAKAmerica's high work standards.

Why TRAKAmerica?

·Work with a team where your innovative ideas have a tangible impact.

·Elevate your career in an environment that values continuous learning and growth.

·Benefit from a comprehensive compensation package that rewards performance.

Essential Functions & Responsibilities:

Responsible for coordinating all affidavit template approvals, maintaining a detailed tracker, and driving resolution through scheduled follow up.

Review Affidavit templates for common errors or product misunderstandings and communicate changes needed to network attorneys.

Provide status updates to stakeholders and escalate unresponsiveness to performance management team.

Prepare affidavit templates for mail merge automation.

Oversee shared inbox where template modification and information requests are sent and maintain 48-hour response time.

Draft and administer surveys to network attorneys, quality check responses and compile and summarize results.

Assist with drafting network communications.

Update or create procedure documents as needed.

Manage relationships with our networks firms and clients

Support the Director/VP of Supplier Services as needed, including projects, tasks related to onboarding new clients, or follow up of known issues.

Job Competencies:

Familiarity with legal terminology

Excellent communication and interpersonal skills

2 years’ experience working with mail merge/form templates.

Knowledge of SQL and basic query functions.

Integrated problem solving and resolution.

Proficient in Microsoft Excel, including the analysis of pivot tables.

Critical thinking and analysis

Attention to detail

Works autonomously

Time Management Skills

Ability to organize, manage time effectively, set priorities and meet deadlines.

Ability to learn and adapt to change

Physical Demand & Work Environment:

The physical demands and work environment characteristics described here and representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: While performing the duties of this job, the employee is occasionally required to walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; balance; stoop; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work environment: The noise level in the work environment is usually moderate.

Qualifications Required:

An associate's or bachelor's degree in legal studies or a related field, or a minimum of three years' proven experience as a legal assistant or paralegal

A minimum of two years of experience in process or project management, showcasing skills in organizing, coordinating, and leading projects effectively

Other Preferred Skills/Experience:

Document Management Experience

Knowledge of Debt Collection Law

Previous experience in Bank Card, or the Debt Purchasing Industry

Six Sigma process certification

Data and Process analysis

TRAKAmerica is an Equal Opportunity Employer. Our company offers a competitive, experience-based salary; a comprehensive benefits package that includes paid holidays, paid time off, health insurance, and 401k plan; and a performance-based bonus structure. Any offer of employment conveyed by TRAKAmerica is conditional upon the successful completion of the company’s lawful pre-employment checks/screens including but not limited to criminal background check, credit check, and drug testing (to the extent permitted and in accordance with applicable law).Company Description

Based in Bonita Springs, FL, TRAK is a leading provider of outsourced legal recoveries to credit issuers and financial institutions. The Company utilizes a proprietary technology-enabled workflow management and data-analytics platform to provide a prioritized, streamlined and compliance-driven solution for consumer receivables. TRAK’s national legal network of law firms collects hundreds of millions in charged-off receivables on behalf of blue-chip clients annually. The Company’s legal-focused strategy generates an industry leading return on investment versus all other recovery methods.