Fraud Specialist

Job Description

*** MUST HAVES ***

** 2 YEARS OF EXPERIENCE WITHIN CLAIMS PROCESSING **

** 1 YEAR OF CUSTOMER SERVICE EXPERIENCE **

** COMFORTABLE WORKING ON-SITE **

Chargeback Support

General knowledge, skills and abilities:

• At least 1-2 years in a leadership style role involving some type of team engagement (Team lead, Trainer, or higher).

• Knowledge of Visa/MasterCard operating rules and regulations and federal and state regulations is a plus

• Knowledge of processes and procedures that affect credit and debit dispute and fraud processing is preferred

• Display strong leadership and group motivation skills.

• Ability to achieve desired results through the management of various personality types

• Excellent and effective oral and written communication skills

• Computer navigation and operational skills, including Microsoft Word, Outlook, Teams, and other applications as needed

• Intermediate to advanced Excel skills are a must. (Intermediate: Sorting, filtering, importing/exporting data / Advanced: Creating pivot tables, VLOOKUP, basic formulas).

• Ability to display a high attention to detail and perform tasks with a high rate of accuracy

• Ability to manage multiple tasks and work well under strict timeframes.

• Ability to work both independently and in a team environment

• Detail-oriented with good organizational skills and strong decisions making capabilities

• Ability to maintain confidentiality

• Excellent interpersonal skills to work with team members, customers, and interface with other departments.

• Possess a positive "Team" centered attitude.

General Duties and Responsibilities:

• Supports Management in auditing quality and providing feedback.

• Supports Management in monitoring the daily distribution of the work.

• Supports Management in all duties as assigned.

• Provide assistance with training and interpretation of methods and procedures needed, as well as ensuring the associates are up to date on all process modifications or rule/regulation updates.

• Provide guidance to associates, serve as a role model

• Evaluate and provide feedback on individual and team performance in the area of productivity, accuracy, timeliness, quality, and losses.

• Ability to work well in a fast paced environment

• Address escalated issues with management as needed

• Special Projects and other duties as assigned

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Educational Requirements:

• High school diploma or equivalent

• Some college preferredCompany Description

Media Riders Inc is a family-owned Recruitment and Staffing Services company. Providing recruitment and payroll services to our customers, who directly support State and/or Federal funded programs. We are an SBA certified Women-Owned Small Business (WOSB) and Texas certified Historically Underutilized Business (TxHub).