IT Support Technician

Job Description

CSS Tec is currently seeking a junior level IT support technician to help with overseeing the basic setup of the A/V in multiple office conference rooms. All equipment has already been setup, you would just be doing daily checks to make sure everything is working properly daily and troubleshoot any issues of the A/V as needed. You don't need to be an actual audio technician, or Live Production, or AV installation. NONE OF THAT IS REQUIRED.

Contract to hire, Mon-Fri onsite in Malvern, PA

Pay: $30/hour W2 only for 3 months, $50k/year full time salary converting to hire after 3 months.

Job Summary:

The AV Support Technician will provide onsite AV technical support as a primary focus. They will support our staff and the events team to accommodate on-site/hybrid events and meetings to ensure operational excellence. In addition to the support of AV this person will also support the information security team. This team member must have excellent customer service skills and be able to work with our team to meet our objectives of exemplary customer support.

Responsibilities:

Perform daily tech checks to ensure that all meeting rooms are fully functional and ready for use.

Keep up to date on the latest technologies and product releases to continue to grow and influence our AV space and capabilities.

Support on-site/hybrid meetings as requested by customers

Support on site events

Continuously educate and train end users on room technologies and troubleshooting

Stay updated on the latest AV products and product releases to provide recommendations on automation and improved functionality.

Work with members of the security team to perform audits and assessments against the Information Security Policy. Document compliance and maintain reports.

Document all technical risks that are discovered through 3rd party testing, vulnerability tools, and project discovery. Update as needed. Perform quarterly audit with the information security team.

Learn and navigate new security products and review output as needed.

Document all security breaches from initiation to resolution.

Stay updated on the latest information security threats, trends, technologies and provide recommendations for improving information security posture.

Required Skills and Experience:

Excellent customer service skills

Communication: Excellent verbal and written communication, as well as listening, presentation, and interpersonal skills.

Need to be proactive and have the ability to troubleshoot and resolve issues independently

Ability to quickly learn new business domains, processes and terminology.

Strive to reflect our five cultural values in all efforts: Put the Customer First, Do What You Say, Work Together, Be Innovative and Do the Right Thing.

Company Description

Contemporary Staffing Solutions (CSS) is a company that exudes unwavering results with urgency, honesty, and integrity. CSS has been a leading provider of contract, temporary, and direct hire solutions. Nationally supporting Salesforce Projects & Managed Services and staffing solutions with a focus in Accounting & Finance, Human Resources, Sales & Marketing, Information Technology, Salesforce, and Call Center & Office. Everyone at CSS operates with pro-active pipelines, the highest business ethics, a winning spirit in our approach, and a team-oriented workflow with real cross-training. The CSS team coaches you with current business intelligence so that we can timely deliver solutions to meet your expectations. Our testimonials on our website tell the story from our clients and candidates—check them out!