Guest Services - Project Coordinator

Position Summary The Project Coordinator is responsible for identifying, planning, and executing select process improvement projects for the Guest Services department. Will assist with coordinating cross functional, cross market projects. Works closely with the Guest Services Project Manager to create and execute comprehensive action plans concerning resources, training, and timeframes for projects.

Position Description

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Assist leadership in identifying and defining project requirements, scope, and objectives

Ensure projects adhere to frameworks and all documentation is maintained appropriately for each project

Provide support and coordination during all phases of a project life cycle

Research issues and assist in evaluating and developing possible solutions

Participate in project design meetings and document important actions and decisions

Manage project management calendar, track and report on progress

Perform administrative tasks such as preparing project outline, scheduling meetings & training, etc.

Audit internal processes for compliance and training opportunities

Help create and perform user acceptance testing

Complete tasks assigned by Manager in an efficient and timely

Qualifications

Education/Experience: Bachelor's degree (B. A. or B. S.) or equivalent from four-year college in business management or related field. 2 years of experience in either a fast paced call center or project management support role. Minimum 5 years of experience within a call center or customer service environment. Proven analytical skills necessary to resolve problems and look for solution. Equivalent combination of education and experience will be considered.

Computer Skills: To perform this job successfully, an individual must have experience in Microsoft Office programs including Excel, Word, and PowerPoint. Experience with Tableau and Report Writing is preferred. Experience with AX, Genesys Cloud, MS Dynamics (CRM), and Visio a plus.

Position Hiring Range

The hiring pay range provides a guide for what we would reasonably pay for the position. Pay will be determined by several factors, including but not limited to: applicant’s education, relevant work experience, knowledge, skills and abilities, as well as internal equity and alignment with geographic market data. Living Spaces reserves the right to modify this pay range at any time. Pay is determined by various factors including market demand, applicable skills, work experience and education, location, company budget, and in-demand skill sets.

Compensation: $26.20 - $34.05

Retail, Guest Services, and Distribution Center Team Members are eligible to receive team bonus based on meeting specific goals and KPI’s.

Benefits Include:

Medical

Dental

Vision

401(k) (full and part time eligible)

Vacation

Sick Time

Flex Spending Account

Employee Assistance Program

For more details, please visit our website at: Careers (livingspaces.com)

Equal Opportunity Employer

It is our policy to abide by all federal, state, and local laws prohibiting employment discrimination based solely on a person’s race, color, religious creed, sex, national origin, ancestry, citizenship status, pregnancy, physical disability, mental disability, age, military status, or status as a Vietnam-era or special disabled veteran, marital status, registered domestic partner or civil union status, gender (including sex stereotyping and gender identity or expression), medical condition (including but not limited to, cancer related or HIV/AIDS related), sexual orientation, or any other protected status except where a reasonable, bona fide occupational qualification exists.

E-Verify

Living Spaces participates in E-Verify. All newly-hired team members are queried through this electronic system established by the Department of Homeland Security (DHS) and the Social Security Administration (SSA) to verify their identity and employment eligibility.

Applicant Privacy

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