Desktop Support Technician (Part Time)

Position: Desktop Support Technician

Pay Rate: $20 per hour

Type: Part Time and Temp-to possible-Hire

Schedule: 2 days in office per week (weekdays), though which 2 weekdays have not yet been determined

Address: 2387 Clements Ferry Road Charleston, SC 29492

Summary

Diagnosing and troubleshooting hardware and software break fix, machine configurations, re-imaging. We have HP, Dell and Apple devices in the environment. Along with data backup/restore, OS support, Service Now ticketing system to update and close cases.

Machine configuration/Software break-fix (Windows Os-Apple IOS)

Deskside support services (deskside and remote end user support)

Hardware break/fix (HP-Dell-Apple). Onsite hardware repair

Client incident updates (in person/on the phone/ Service Now)

Process parts ordering and returns

Provides second-line investigation and diagnosis

Resolves and closes incidents/service requests as per help desk procedures & allocated timelines

Escalates unresolved incidents/service requests within agreed timescales

Logs relevant incident/service request details per help desk procedures

Communicates with Customer regarding incident progress

Ensures tickets are updated at all times until issues are resolved

Liaises with Customer, other IT support groups when necessary

Performs staging of PCs

Performs IMAC (Install, Move, Add and Change)

Conducts hardware and software maintenance and support

Troubleshoots and resolves PC incidents and/or VIP requests

Coordinates with Service Desk for hardware repair

Creates/maintains documentation

Connected Backup Customer support

Local network support and/or assists centralized Network team