Dispatcher - Home Services

Looking to TRADE up to a better opportunity? Bassett Home Services - Columbus is looking for someone self-motivated with a positive attitude to join our growing and dedicated Team.

What’s in it for YOU:

Pay: $18 - $20 / hourly. + bonus opportunities

Monday - Friday 7am-4pm

Columbus, OH

Location:

Columbus, OH

Schedule

Monday - Friday, Day Shift

Flexible schedule

5 Days on 2 Days off

Lunch break

Benefits

100% Medical, Prescription, Dental, Vision

Disability & Term Life Insurance

Matching 401k benefits

On-going training & development, & growth opportunities

Paid Holidays

Paid Time Off (PTO)

Responsibilities:

Receive emergency and non-emergency calls and record significant information as necessary

Knowledgeably prioritize calls according to importance and urgency

Monitor field technicians in order to effectively prioritize their schedules and use of time

Schedule appointments with clients using the right tech/right call guidelines

Data entry into the computer system to track calls and client information as necessary

Qualifications:

2+ years in previous dispatching experience (Must Have) Bonus if in the home services industry and/or experience with service titan.

Strong attention to details

Conscientious, team player

Honesty integrity, quality craftsmanship and a good attitude

Qualifications

Qualifications:

Dispatch experience highly preferred

Ability to pass a background check

High school diploma (or GED)

Demonstrate passion for excellence with respect to treating and caring for customers

Strong decision-making abilities

Ability to identify customer needs and clearly articulate product and service offerings

Highly developed sense of integrity and commitment to customer satisfaction

Meet all attendance and dependability requirements

Team player

Multitasking and time management skills with the ability to prioritize

Core Competencies:

Strong verbal and written communication skills

Comfortable in navigating through multiple software systems and windows simultaneously

Ability to show empathy when responding to customer’s needs

Must be flexible with the ability to adapt to changes quickly and think conceptually

Responsibilities

Who/What Are We Looking For?

Coordinate the transportation movements of the technicians

Must keep track of the drivers’ schedules as they change throughout the day

Keep track of the technicians’ start and departure times

Must maintain a matrix with the techs’ routes, start location, specialty tools and qualifications to be able to assign the right call to the right tech

Requires interaction with drivers daily

Anticipate problems with routes and parts by making quick sound decisions

Respond to special requests from customers related to jobs performed by a technician

Order parts for special orders

Maintain techs’ vacation, sick and weekend schedules

Follow up on all pending/ recommended work

Forecast workload for 2-3 days out

Contact customers with parts pending and status of parts

Full-Time