Manager of Onboarding

Are you a team player? Are you curious to learn? Are you interested in working in meaningful projects? Do you want to work with cutting-edge technology? Are you interested in being part of a team that is working to transform and do things differently? If so, LPL Financial is the place for you!

LPL Financial (Nasdaq: LPLA) was founded on the principle that the firm should work for the advisor, and not the other way around. Today, LPL is a leader* in the markets we serve, supporting more than 18,000 financial advisors, 800 institution-based investment programs and 450 independent RIA firms nationwide. We are steadfast in our commitment to the advisor-centered model and the belief that Americans deserve access to personalized guidance from a financial advisor. At LPL, independence means that advisors have the freedom they deserve to choose the business model, services, and technology resources that allow them to run their perfect practice. And they have the freedom to manage their client relationships, because they know their clients best. Simply put, we take care of our advisors, so they can take care of their clients.

Job Overview:

The Manager of Onboarding role will lead a team of Onboarding Partners for the Northeast Region on the Business Transitions team. They will be responsible for the strategic direction and execution of all items associated with internal onboarding processes for registered and non-registered clients joining LPL Financial.

The ideal candidate will have previous experience in a direct people manager role. Experience with LPL Financial functions, processes and procedures is also desirable. In addition to direct people leadership and providing a world class client experience, this role may include ownership of strategic project initiatives. The candidate will possess the ability to work with internal business partners as a high functioning participant or lead on initiatives as a key stakeholder.

They will need to drive efficiencies and procedural changes through strategic planning, communication and executing on the goals and initiatives of the department. This position will also require the ability to meet clients in person, participate in Home Office Visits and deliver on expected metrics. The ideal candidate will thrive in a fast-paced environment, and be able to adapt quickly and easily to change.

Responsibilites:

Coach, mentor, motivate and lead team members through positive influence, action and accountability for their assigned work

The candidate must be able to communicate concise and clear expectations to team members and stakeholders in a timely and organized fashion

Ability to effectively lead staff through change management and execute on new procedures

Key escalation point for staff, peer leaders and business partners to quickly identify and handle issues with limited direction from leadership

Ability to interact with and present to senior leadership with minimal oversight of VP or AVP

Supports the discipline of planning, organizing, and managing resourcing, tools, and technology required to successfully complete specific project goals and objectives. Define scope, goals and deliverables in collaboration with advisors, senior management, and other applicable stakeholders

Estimate resources, participants and timelines needed to achieve department goals and determine need for additional staffing resources by reviewing individual and team utilizations. Assist leadership in project assignment and actively work with business partners to forecast future volumes to ensure adequate department coverage

Partner with other business units to provide perspective and to support onboarding and assimilation of new Advisors into the firm, as well as maintain productive relationships in order to facilitate cross-organizational communications, coordination and transparency

The Manager will have direct reports on the Onboarding team that could include up to 3 levels (Assoc. Onboarding Partner, Onboarding Partner & Sr. Onboarding Partner), and will address staff concerns, give and receive feedback, and support ongoing training of consultants

Manager is responsible for Employee Engagement activities and accountable for direct team engagement levels

Proactively assist in the recruiting process by working closely with Recruiting to ensure clear communication of commitments and expectations. Stay abreast of expected recruiting volumes to help ensure adequate coverage within the department

Perform monthly Risk & Audit Reviews to identify potential risk concerns at the individual contributor level

Develop and track metrics to help department leadership understand onboarding volumes, average project duration, and activity tracking

Serve as the subject matter expert by participating in Home Office Visits with prospects; provide onsite support to large enterprise or institution conversions; and provide consultation around onboarding processes and best practices

Act as key stakeholder for technology related enhancements and firm wide systems, representing BTP and providing internal updates and communication as changes are executed in production environment

What are we looking for?

We want strong collaborators who can deliver a world-class client experience. We are looking for people who thrive in a fast-paced environment, are client-focused, team oriented, and are able to execute in a way that encourages creativity and continuous improvement.

Requirements:

Bachelor's Degree in a Related Field preferred or work experience equivalent

5-7 years of onboarding experience preferred

Microsoft Power Point, Excel, and Word required

Flexibility to travel as required for onsite support

Superior Service Skills demonstrated through previous feedback

Internal Home Office Visit accreditation required (within 180 days of joining)

Core Competencies:

Self-motivated team player

Excellent verbal and written communication skills

Positive attitude and ability to adapt to various situations

Preferences:

Series 7, 24, 65, 66 licenses preferred

Microsoft Project, Access & Visio experience preferred

Salesforce and SmartSheet comprehension preferred

Comprehension of Oracle system and Business Technology applications related to Brokerage and Advisory operations preferred

Onboarding experience with transitioning new advisors to a Broker Dealer, workflows and regulatory requirements

Pay Range: $67,200-$100,800/year

Actual base salary varies based on factors, including but not limited to, relevant skill, prior experience, education, base salary of internal peers, demonstrated performance, and geographic location. Additionally, LPL Total Rewards package is highly competitive, designed to support your success at work, at home, and at play – such as 401K matching, health benefits, employee stock options, paid time off, volunteer time off, and more. Your recruiter will be happy to discuss all that LPL has to offer!

Why LPL?

At LPL, we believe that objective financial guidance is a fundamental need for everyone. As the nation’s leading independent broker-dealer, we offer an integrated platform of proprietary technology, brokerage, and investment advisor services. We provide you with a work environment that encourages your creativity and growth, a leadership team that is supportive and responsive, and the opportunity to create a career that has no limits, only amazing potential.

We are one team on one mission. We take care of our advisors, so they can take care of their clients.

Because our company is not too big and not too small, you can seize the opportunity to make a real impact. We are committed to supporting workplace equality, and we embrace the different perspectives and backgrounds of our employees. We also care for our communities, and we encourage our employees to do the same. This creates an environment in which you can do your best work.

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Join the LPL team and help us make a difference by turning life’s aspirations into financial realities. Please log in or create an account to apply to this position. Principals only. EOE.

Information on Interviews:

LPL will only communicate with a job applicant directly from an @lplfinancial.com email address and will never conduct an interview online or in a chatroom forum. During an interview, LPL will not request any form of payment from the applicant, or information regarding an applicant’s bank or credit card. Should you have any questions regarding the application process, please contact LPL’s Human Resources Solutions Center at .

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