Network Operations Centre (NOC) Engineer (Expat)

Job Title: Network Operations Centre (NOC) Engineer (Expat).

As a NOC Engineer, you will be part of a dynamic team responsible for maintaining the organization & network

infrastructure. Your role will be crucial in ensuring the continuous availability and optimal performance of the

network. Strong technical skills, attention to detail, and the ability to work under pressure are essential for

success in this role.

Job Responsibilities - Key Result Areas

Network Monitoring and Maintenance

effectively monitoring the organization&network infrastructure

ensuring network availability, performance, and reliability.

proactive monitoring, identifying and resolving network issues

conducting routine maintenance tasks, and implementing preventive measures.

Ticket Management and Troubleshooting

Promptly responding to network issues, troubleshooting issues, and resolving them as per given SLA.

Accurately diagnosing problems

Coordinating with relevant teams for resolution

Documenting ticket details and resolutions.

Providing timely incident reports to the Line manager.

Network Performance Optimization

Optimizing network performance by analysing network metrics

Identifying bottlenecks or areas for improvement, and implementing necessary changes or

optimizations.

optimizing network configurations, capacity planning, and implementing performance enhancement

measures.

Documentation and Reporting

Accurate and up-to-date documentation of network configurations, issues, changes, and resolutions

Maintaining network diagrams

Documenting standard operating procedures

Generating reports on network performance

Ensuring compliance with documentation standards.

Collaboration and Teamwork

Effective collaboration and communication with cross-functional teams, stakeholders, vendors, and

customers

Clear and timely communication of network-related information

Providing technical support and guidance, and fostering positive working relationships.

Requirements

Qualifications:

Certifications such as CCNA, CCNP, or equivalent are preferred

Bachelor & degree in computer science, information technology, or a related

field.

Experience:

Proven experience as a NOC Engineer or in a similar network operations role.

Strong knowledge of networking protocols, such as TCP/IP, DNS, DHCP, SNMP,

etc.

Proficiency in network monitoring tools and technologies, such as SNMP

monitoring systems, packet analysers, etc.

Familiarity with network equipment, including routers, switches, firewalls, load

balancers, etc.

Understanding of network security principles and best practices.

Ability to analyse and interpret network traffic and logs to diagnose issues.

Excellent problem-solving and troubleshooting skills.

Strong communication and interpersonal skills to collaborate effectively with

team members and stakeholders.

Skills: Possesses expertise in networking technologies, network monitoring and troubleshooting, incident

management, network equipment, network security, and excels in communication and collaboration.

Must have Network+/CCNA certification.

MUST have hands on experience on PRTG as well as other monitoring tools.

Expertise in Configuring and installing various network devices and services (e.g., routers, switches,

2

firewalls, load balancers, VPN, QoS).

Hands on practice on wireshark and other tools.

Knowledge: ISP technologies, internet protocols, traffic engineering, data centre operations, SLAs,

documentation and reporting, as well as industry standards and best practices. Deep understanding of

networking protocols (e.g., IPSEC, HSRP, BGP, OSPF, 802.11, QoS)

Key Performance Indicators

MTTR as per SLA

Network availability

Online ticket closure

Internal projects (backhauls, router, BTS installation)

Benefits

Salary: $2000 per month including local expenses (Expat benefits will be there).

Status: Bachelor.