Host or Hostess (Part-Time)

TPC Potomac at Avenel Farm is a private par-70, 7,107-yard championship golf course located in Potomac MD, just under 20 miles from the White House. The Club has hosted over 20 championships for the PGA TOUR, PGA TOUR Champions and the Korn Ferry Tour since opening in 1986. Following an historic renovation by PGA TOUR Design Services in 2008, TPC Potomac has earned a reputation as a formidable test for the world’s best players.

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The Host/Hostess greets all players, members, and guests upon arrival to the dining area. Making members and guests feel welcome and expeditiously escorting all players, members, and guests to tables to ensure expedient, quality service.

QUALIFICATIONS

High school diploma or equivalent education

Basic knowledge of food and beverage service operational procedures as would normally be acquired through at least 6 months previous similar experience

RESPONSIBILITIES/DUTIES

Greet all arriving players, members and guests at assigned station in a pleasant manner, making them feel welcome and at ease

Escort all arriving players, members and guests to their desired dining location, present menus and inform them of who their server will be

Promptly notify servers of newly seated tables to ensure prompt service to guests. Maintain constant contact with servers to ensure they are not behind and are able to provide the expected service level to all guests

Continually assess the dining room and make sure the seating chart is accurate based on open tables

Schedule dining reservations and arrange special services for players, members and guests as requested. Check answering machine to assure all reservations have been properly recorded and with complete guest information

Ensure that work stations are neat, clean, and properly set according to TPC standards, including podium, doorways, and dining room entryways. Participate in the continuous cleaning and up-keep of all Food and Beverage areas

Keep station stocked with required supplies at all times. Inspect all menus and ensure that all are current, clean and in good condition

Bid a fond farewell to all departing players, members, and guests thanking them for their visit. Inquire as to how their visit was and ask them to return

Advise supervisor of any special guests and department heads dining in restaurant

Advise supervisor of any member/guest complaints so they can be immediately and professionally resolved

Attend pre-shift meetings as requested by the supervisory staff.

Expedite food and beverage items as needed. Serve only food and beverage items that meet strict standards, as outlined by the menu specifications work sheets. Use the proper garnishes, china, glassware and flatware for all food and beverages

Handle and count cash, make accurate change, record credit cards from guests, as well as member charges, as prescribed by standard operating procedures

Understands members and guests’ comments and complaints and forwards that information immediately to supervisor

Ensure that the Director of Food and Beverage and other supervisory staff is informed of members/guests who may be intoxicated. Any member/guest who is clearly intoxicated is NOT to be served

Set-up and break-down tables, chairs, display tables, theme decorations and other equipment as requested

Ensure compliance with operating guidelines as it relates to the R.A.M. or Tips programs and operating within all state and Federal laws, rules, and regulations relating to alcohol, cigarette and tobacco division

Operate within all guidelines, policies, standards, and constraints as established by PGA TOUR Golf Course Properties, Inc. Ensure that service procedures are adhered to as outlined in the TPC Brand Standards

Special projects or other duties as assigned

PHYSICAL DEMANDS AND WORKING ENVIRONMENT

While performing the duties of this job, the employee is regularly required to stand; walk; sit; kneel; use hands to handle or feel; and talk or hear. The employee may occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, depth perception, color vision, distance and peripheral vision, and ability to adjust focus.

An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.

This job description reflects the assignment of essential functions and may be modified as needed; it does not proscribe or restrict the tasks that may be assigned. The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.

Travel

Travel is not expected for this position

Work Schedule Expectations

This position requires shifts as necessary based on business levels

Supervisory Responsibility

This position has no direct supervisory responsibilities

R010833