Technical Support Services Specialist

Overview:

The Technical Support Services Specialist is primarily responsible for the operation, fabrication, and issuance of NASA Controlled Access Area (CAA) badge transactions, JSC temporary passes, center specific badges and credentials, NASA Foreign National permits, JSC ID cards, bullet badges (media, overlays, and special events).

Responsibilities:

Assemble/mail security investigation forms/packages to employees and review all paperwork received for accuracy and completeness as they pertain to the PRP, I/T, NRP, and Foreign National security programs

Conduct background checks as required

Accomplish data entry requirements on personnel processed under the above listed programs

Accomplish document imaging for all personnel security and foreign national records

Prepare and file statistical reports, metrics, presentations, and spreadsheets as required.

Fingerprint designated personnel for security checks, investigations or clearance purposes in accordance with Standard Operating Procedures.

Complete all required reports, forms, and other documentation in accordance with established procedures

Other duties as assigned

Minimum High School Diploma or GED

Must be a U.S. Citizen

One year of responsible administrative, secretarial, or badging experience preferred.

Skill in operating a personal computer and standard office equipment

Working knowledge of a variety of computer software applications in word processing, spreadsheets, database, (such as: MSWord, Excel, Access, PowerPoint), and Outlook.

Other duties as assigned

Qualifications:

Must possess an active Secret Clearance

Minimum High School Diploma or GED

Must be a U.S. Citizen

One year of responsible administrative, secretarial, or badging experience preferred.

Skill in operating a personal computer and standard office equipment

Working knowledge of a variety of computer software applications in word processing, spreadsheets, database, (such as: MSWord, Excel, Access, PowerPoint), and Outlook.

Strong interpersonal skills and the ability to work closely with others

Ability to work flexible hours to accommodate mission requirements

Possess strong analytical skills, excellent verbal and written communication skills, and an in-depth understanding of various computer software applications to include Microsoft Word, Excel, and Power Point

Knowledge of standard office and administrative practices and procedures including business letter writing, records management, report preparation, and filing methods, correct English usage, including spelling, grammar, punctuation and vocabulary; modern office methods, equipment and procedures

Ability to provide varied technical and administrative assistance; use initiative and sound judgment within established guidelines; organize, coordinate, and prioritize a variety of assignments with varying deadlines; work effectively under pressure with frequent interruptions; handle difficult, confidential and sensitive assignments; organize and maintain a variety of confidential records, reports and files

Teleworking Permitted?:

false

Permanent