Operations Support Manager

Company Overview/Benefits:

The Operations Support Manager (OSM) is responsible for overseeing and executing the recruitment, staffing and operational needs of all sites in their assigned market. The primary function of the OSM is to recruit, screen, select, hire, and process candidates for their assigned geography. The OSM is a great multi-tasker, solid communicator, and is able to prioritize various tasks in a timely manner. This position reports to the District Manager and works closely with the functional support teams of Human Resources, and Compliance.

Responsibilities:

Manage the entire hiring process, from recruitment to post assignment

Oversee transition from new hire to post assignment, including training and coordination

Recruitment/ Hiring

Post requisitions for current staffing vacancies

Plan and execute hiring events both in person and on-line

Point-of-contact for available employment opportunities

Search for qualified candidates through online job boards, internal recruiting system (ICIMS), cold calls, and employee referrals

Review employment applications, validate license(s), and other qualifications that meet job description criteria

Schedule, complete, and report on interview status to District Managers

Enter information into ICIMS to thoroughly document the interview process

Interviews candidates and make hiring determinations

On-board new hires

Operational Focus’s

Oversee master and working schedules for specified customer sites. Schedule security personnel ensuring full coverage is maintained including PTO/ vacation requests.

Ensures compliance with company and customer timekeeping procedures including daily reconciliation of schedules.

Trains, develops, and evaluates personnel on all policies and procedures

Conduct training, performance management and evaluations

Conducts site visits to ensure service levels are meeting company and client expectations

Manages and evaluates the work of assigned supervisors per locations

Ensures all needs for service are properly being addressed

Ensure all sites are fully staffed

Advises and makes recommendations to management of any staffing problems that may arise as client requirements change

Recommends operational improvements and efficiencies to their manager

Maintains current knowledge of site contract and training requirements

Once assigned schedules are mastered with 20% flex Officer bench in designated market, assist with remote recruiting for other areas at the direction of your Regional Manager (RM).

Additional assigned duties via RM including site visits

#IND

Job Posting Location : City:

Silver Springs

Job Posting Location : State/Province:

MD

Job Posting Location : Postal Code:

20904

Qualifications:

Relevant professional recruiting/operations administrative experience

Applicant Tracking Experience (ATS) a plus

Experience in screening and interviewing job candidates including managing communication

Ability to travel within and outside a territory as assigned (10% of time)

Detail-oriented with a strong understanding of compliance within hiring and on-boarding

Ability to function and communicate effectively on a team

Demonstrated ability to manage multiple projects and requests simultaneously

Ability to manage and submit work on time as directed by supervisor

Effective verbal, written, and listening skills

Proficient computer skills and experience with Microsoft Office suite

Here at Brosnan Risk Consultants, our culture encourages and supports diversity throughout the workplace! We have full-time and part time opportunities. We also pride ourselves on promoting within. Many career employees began their careers as security Officers, and today, we are proud to say they have become a part of the Senior Leadership Team (SLT)., We offer medical, d and 401Koverage, and 401K (company match).

We are an Equal Employment/Affirmative Action employer. We do not discriminate in hiring based on sex, gender identity, sexual orientation, race, color, religious creed, national origin, physical or mental disability, protected Veteran status, or any other characteristic protected by federal, state/province, or local law.

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