ASSOCIATE CONSULTANT

Requisition Number

1416069BR

Job

Consultant

Experience

4.5-8 Years

Job Description (Posting).

Network Storage

Installation, configuration, maintenance, and troubleshooting of Network devices like Switches, Routers, Modems, Wireless Devices, SDWAN and peripheral devices

Conduct research on network hardware, services, protocols, and standards in support of network procurement and development efforts

Fully support, configure, maintain and upgrade corporate customer s networks and in house servers

Install and integrate new server hardware and applications

Keep an eye out for needed updates

Support and administer third-party applications

Ensure network security and connectivity

Monitor network performance (availability, utilization, throughput, goodput, and latency) and test for weaknesses

Set up user accounts, permissions and passwords

Troubleshoot server and server application issues

Provide technical support and guidance for users

Define network policies and procedures

Specify system requirements and design solutions

(1.) To independently resolve tickets and esnure that the agreed SLA of ticket volume and time are met for the team. (2.) To provide support for on call escalations orL3 level support and doing incident and problem management (3.) Work on value adding activities such Knowledge base update and management, Training freshers, coaching analysts and conducting interviewsorparticipation in hiring drives. (4.) To adhere to quality standards, regulatory requirements and company policies (5.) To ensure positive customer experience and CSAT through First Call Resolution and minimum rejected resolutions or Reopen Cases (6.) To participate or contribute on EN business in creation of proposals to drive Service improvement plans.

Qualification

B-Tech

No. of Positions

1

Skill (Primary)

Information Security-PERIMETER SECURITY IMPLEMENTATION-NAC-NETWORK ACCESS CONTROL

Employee Group

Business Line FT

Entity

INFRA

Expected Date of Closure

09-Jun-2024