Customer Care Representative

Overview:

Welcome Home! Build your career with Lennar!

As one of the nation’s largest builders, Lennar has built over one million new homes for families across America. Since 1954, our communities have catered to all lifestyles and family dynamics, whether you are a first-time or move-up buyer, multigenerational family, or active adult.

At Lennar, Everything’s Included in our homes, and Everyone’s Included on our team. Our Everyone’s Included vision is to be as inclusive and diverse as the communities we build unleashing the power of diversity within our workforce to drive innovation & sustainable growth.

Lennar Core Values

Our commitment to Quality, Value, and Integrity is the underlying foundation upon which Lennar was built, and these three fundamental principles still guide us in caring for our customers, associates, shareholders, and community.

Summary of Position Requirements

Lennar is seeking a Customer Care Representative to be responsible for managing and overseeing homes under warranty in assigned community(s). Responsible for promoting, facilitating, and fostering positive working relationships with customers as well as coordinating and supervising the work of Lennar trade partners.

Responsibilities:

Promote, facilitate, and foster positive working relationships with Lennar customers and trade partners

Regularly exercise sound judgment and discretion when working with homeowners and trade partners

Manage daily trade partner activities in accordance with job schedules and business partner scopes of work as they relate to customer relations

Approve trade partner invoices upon satisfactory completion of the job, not to exceed $1,250

Proactively remedy any trade partner scheduling, communication, or payment related issues

Ability to understand manufacturer recommendations for use and application of their products

Supervise and/or conduct pre-closing meetings, Demonstrations, Celebrations and 30 day post-close visits

Review and certify the completion of each home within their community.

Manage, supervise and direct all aspects of customer relations for an assigned community.

Conduct field meetings with trade partners, construction staff and sales staff as needed.

Be an expert in the community and surrounding area including knowledge of HOA fees and rules, schools, restaurants, shopping, etc.

Supervise, review and resolve the condition of their community; this includes but is not limited to entry features, road and pond maintenance, common areas, model centers and signage.

Qualifications:

Education and Experience Requirements

High School Diploma or equivalent required, or equivalent work experience

Bachelor’s degree in related field preferred

Minimum 3 yrs. experience in directing, coordinating, and supervising work, particularly in a customer-facing role with a homebuilder

Valid Driver’s License with good driving record

Valid auto insurance coverage

Advanced knowledge of scheduling, budgeting and document management

Ability to read and interpret blue prints

Computer literacy and proficient in MS Office products (Word and Excel)

Excellent follow-up, communication (written and verbal) and time management skills

Contacts

Daily interaction with various division personnel, outside agencies, business partners, consultants and homeowners

Physical Requirements

Able to work in excess of eight hours per day, the ability to operate a motor vehicle, climb stairs/ladders, bend, stoop, reach, lift, move and/or carry equipment which may be in excess of 50 pounds, occasionally operate construction equipment. Able to sit at a computer monitor for extended periods of time to complete paperwork, meet with building partners, and receive/return phone

messages. Must be able to work in construction environment under all weather conditions. Finger dexterity may be required to operate a computer keyboard and calculator.

This description outlines the basic tasks and requirements for the position noted. It is not a comprehensive listing of all job duties of the associates.

FLSA Status

Non-exempt

Life at Lennar!

Lennar recognizes our associates are the heart of the company’s success. Learn new skills, build your path, and become an integral part of the Lennar Family.

When You Join:

Health Insurance - Medical, Dental & Vision

Vacation – 3 weeks of vacation per year to start

Holidays, Sick Leave, & Personal Days

401(k) Savings Plan with company match

Paid Maternity & Bonding Leave

New Hire Referral Bonus Program

Product Purchase Discount for Associates

Associate Assistance Plan

Everyone’s Included Day - In the spirit of inclusion, diversity, and caring for our community, Lennar encourages our Associates to take a day to connect, reflect and inspire those around us, in a way that is uniquely important to you.

And More!

Lennar is an equal opportunity employer and complies with all applicable federal, state, and local fair employment practices laws.

#LI-SB1

Type:

Regular Full-Time

Permanent