Field Service Representative III

Overview:

Under general supervision, will perform a variety office services functions. Tasks may include mail processing & distribution, copy/scan/imaging/ fax, hospitality, reception and records, depending on customer needs,

Responsibilities:

CUSTOMER SERVICE

Insures total customer (internal & external) satisfaction through understanding of customer expectations, proactive problem identification/resolution, and maximizing opportunities to build relationships

MAIL/PACKAGES/POUCHES

Receive, sort, and deliver all incoming mail & packages according to assigned floors and within established time frames Wrap, seal, weigh, affix postage and dispatch all outgoing mail/packages in accordance with postal regulations

Prepare special outgoing inter-office pouches sent to client affiliates as scheduled (if applicable)

Package and process outgoing overnight items, i.e. Federal Express, UPS, etc., to meet client and vendor deadlines; Log and deliver incoming overnight packages within established time frames

Log outgoing and incoming items as required and review for accuracy/completeness

SUPPLIES/COPYING/FAXING/ADMINISTRATION

Organize and distribute supplies to client; Verify and log orders upon delivery; Monitor inventory of copy supplies, stock paper and toner and keep supply area neat (inclusive of convenience copiers)

Handle items for distribution to a segment of or all of client employees, affiliates, dealers, etc

Estimate runtime on the small to medium photocopy jobs; Check all copies produced for quality and accuracy; Produce bound copies of work when requested; Deliver and pick up copy jobs

May provide minor maintenance of photocopy machine such as solving paper jams, placing service calls and routine cleanings

Operate facsimile machines; send and receive facsimiles; Keep complete and accurate logs of incoming and outgoing facsimiles; Where appropriate, generate activity and confirmation reports, and call the receiver to confirm receipt as necessary

Perform other administrative duties from inserting, copying and photocopying to faxing as needed

Due to changing technology in office automation, will be required to learn new features and functionalities of copying machines, faxes, scanning, shipping equipment as introduced at the site

May possibly perform any of the following functions at the direction of the Site Manager:

Set up and maintain client’s kitchen areas and conference rooms, order food and make coffee

Provide reception work such as answering telephones, taking messages and greeting visitors

Move boxes, supplies or furniture; replace light bulbs

May be requested to perform document scanning

Prepare outgoing items for shipping

Additional responsibilities that other employees at that site do not perform

May prepare reports in order to measure productivity and prepare billing charges

Qualifications:

High school Diploma or equivalent

5 + years’ experience working in a mailroom or professional office environment

Able to assist other lower level FSRs as necessary

Thorough knowledge of all shipping procedures

Ability to perform all necessary computer skills required

Able to perform the functions of all equipment and systems (fax, scanner, metering, stamping, tracking systems, photo-copying, color copying, etc.)

Excellent customer service, professional attitude and appearance are a must

Ability to work overtime & meet deadlines

PHYSICAL DEMANDS

Physical activity required including bending, reaching, lifting and prolonged periods of sitting or standing.

May lift and/or move up to 50lbs.

What We Offer:

Competitive pay & benefits!

Comprehensive training and development programs that prepare employees to advance from within.

A company focused on creating a positive work and client environment.

Employee discounts on entertainment, products, and services nationwide!

Come Join Our Team!

Permanent