Administrative Representative - Customer Facing

Overview:

Enterprise Mobility operates the Enterprise Rent-A-Car, National Car Rental, and Alamo Rent A Car brands and has frequently been named one of the top places to work. Enterprise Mobility is the largest and fastest growing privately owned automotive rental and leasing company in North America and we are hiring now! We are working towards our shared vision to be the world's best and most trusted mobility company.

Enterprise Mobility has an exciting opportunity for an Administrative Representative – Customer Facing. The Administrative Representative will provide a high level of customer service by assisting both internal and external customers primarily face to face, in addition to administrative support.

The pay for this position starts at $17.00

This positions is located at the Reagan National Airport in Arlington, Virginia.

We offer:

Paid time off

Employee rental car discounts

Retirement savings plan including 401k with matching profit sharing

Health Insurance

Life Insurance

Dental Insurance

Vision Insurance

Training and development

Schedule:

Sunday - OFF

Monday - OFF

Tuesday - 8am to 4pm

Wednesday - 8am to 4pm

Thursday - 8am to 4pm

Friday - 8am to 4pm

Saturday - 8am to 4pm

Responsibilities:

We are hiring now for immediate openings. Responsibilities include:

Take incoming calls- reservations, rate quotes, general questions and answers, provide information and resolution for customers, other branches, insurance companies, dealerships, repair shops and other vendors

Make outgoing calls- callback management, A/Rs and miscellaneous calls as assigned

Provide a high level of customer service by assisting customers and assessing their rental needs primarily over the phone

Provide directions and general assistance

Notify Management of any known customer problems

Notify Management of any known vehicle problems and any required vehicle maintenance

Perform various administrative and basic accounting functions such as: research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, process customer billing

Perform miscellaneous and backup job-related duties as assigned

Manage lost and found process

Reconcile supplemental item inventory

Responsible for office supply management

Equal Opportunity Employer/Disability/Veteran

Qualifications:

Must be at least 18 years old

Must have at least 6 months experience in sales, customer service, leadership or management in the last 6 yearsLeadership experience could include experience in organizations, clubs, volunteer work, community service, athletics or military service

Must have a valid US driver's license for a minimum of 1 year

Must be able to handle physical aspects of this job to include working outside in various tempertures, standing for long periods of time, bending, squatting and moving quickly with or without reasonable accommodation

Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future

Must have satisfactory background check inclusive of driving (no more than 2 moving violations and/or at fault accidents in the past 3 years, and no DUI or DWI on driving record in the last 3 years) employment reference, education and social security.

We will consider qualified applicants with criminal histories as required by, and consistent with, applicable law.

Permanent