Supervisor

PRIMARY OBJECTIVES

Lead daily operations to ensure consistency in serving safe, quality food in a meticulously clean and organized environment with genuine hospitality.

EXHIBIT OUR MISSION AND VALUES

Develop caring leaders that serve excellent food with hustle and heart.

Excellence- We achieve the highest level of quality in everything we do and have a relentless drive to move our business forward.

Integrity- We are committed to doing the right thing, no matter what.

Responsibility - How I show up to work, handle resources and minimize waste

Growth - We are open-minded to new ideas, value coaching and personal development and know we never graduate from the basics.

Teamwork- We value team unity by having open and honest discussions, and we respect each other, even when we disagree.

Hustle - We take action and move with urgency and purpose.

Hospitality - We commit to the guest being our #1 priority no matter what. We serve from the heart and strive for them to feel immediately known. We take the initiative to anticipate their needs.

FOLLOW OUR RULES OF ENGAGEMENT

Assume positive intent

Complaining vs sharing needed information

Tone of voice and non-verbal’s are respectful (caution when using sarcasm)

Treat each other how you want to be treated

Tell the truth and don't get offended when others share feedback

Zero gossip-tell the person who needs to hear the information and leave out the others

Choose private locations for sensitive conversations, not in front of the team or guests

Never be threatened by the success of others, rather celebrate the wins of those around you

KEY TASKS & RESPONSIBILITIES

Lead shift (PIC) to ensure smooth operations and outstanding customer experience

Creating and promoting a healthy and productive work environment for all employees.

Keep all employees on task at all times, managing employee breaks and ensuring we are getting all daily tasks completed.

Able to read Labor and make decisions to reach labor goals

Track all waste accurately using Q-ally and the waste excel log

Ensuring the completion of daily eRQA and SAFE assessments.

Using the HEARD model to handle guest complaints/issues/problems.

Answering any phone calls through the designated store phone.

Fulfilling any or all parts of a catering order with excellence.

Being available and prepared to fill in the role of PIC at any given time.

Oversee all cash management including counting and handling of cashier tills, change fund, opening and closing tasks, etc.

Able to open and close shifts and lead, both FOH and BOH

Ensure all new hires are trained by Team Leader and training is tracked.

Be willing and capable to train new Team Members in all positions.

Completion of all Jolt checklists

Reducing potential food safety risks through the identification of issues and the development of innovative solutions

Keep a meticulously clean and organized environment

On the job coaching to all Team Members on Pathway Procedures etc.

BEHAVIORAL EXPECTATIONS

Be able to multitask and see the “big picture” while on shift.

Identify bottlenecks and run breaks proficiently

Enthusiastically and passionately lead the team.

Represent the brand of Chick-fil-A in a positive manner at all times.

Set an example for all employees on how business should be conducted through attitude, procedure, guest interaction, and performance.

Following all procedures for proper uniform and appearance standards.

Remain composed and professional at all times

Proficient on all Pathway procedures

Take initiative, plan, and set priorities

Can hold team members and self accountable

Take action and lead with a strong sense of urgency.

Clearly communicate the Vision & Purpose to the team

Can be trusted at all times

Expert in time management skills

KEY PERFORMANCE INDICATORS

Labor Percentage of Sales & Daily Productivity Positive FC Gap: < 1.50% Gap, manage food waste

Food Safety Score, eliminate all high-risk findings, and repeated violations

Jolt checklist, BOH, FOH and Weekly Cleaning and leader, 90% completion rate

CEM: Top 20% in all Metrics

100% SAFE Daily Critical Completion Percentage

BEFORE A SHIFT

Post game plan the night before in the Slack channel “whole team”

Ensure store is ready to open by 10:45am

Equipment turned on and setup

Store is stocked

Change fund counted

First drop of chicken by 10:55

Write out the game plan on the whiteboard

Partner with a Team Leader to ensure trainees are trained, coached, and encouraged

Define measurable shift goals while maintaining awareness of store/team goals

Assign clear personnel positions and roles

Balance development of employees and positive guest experience

Create one intentional development opportunity every shift

DURING SHIFT

Greet and brief all team members upon arrival

All new hires effectively trained by being paired with trainer and ensures debriefing every shift

Run all breaks, be mindful of breaks negatively impacting the guest experience

Ensure completion of tasks, cleaning, catering prep, etc

Manage productivity and labor

Make adjustments when needed

Coach and develop team members to inspire high performance

Ensure positive customer experience

S.O.S, Core 4, Winning Hearts Everyday

Coach to LCE iPad and AHA iPad

Maintain and coach to professionalism at all times

AFTER SHIFT

Huddle once for lunch and for dinner between FOH and BOH PICs

Recap, reflect, and provide feedback on the overall store performance

Handover any relevant information to incoming PIC

Ensure completion of jolt checklists and other tasks to setup the next daypart for success

Complete all Cash Management duties including InFORM, Counting drawers, Loomis, End of Day

Ensure all Waste is tracked in Q-Tally

Ensure truck/produce orders are placed

Perform final walk-through

Check for store cleanliness, dishes done, items stocked, and equipment turned off (PM)

PAY AND AVAILABILITY

Availability 32 hours or under $14-15

Availability 32-40 hours $15.25-16.25

REPORTS TO: Director and Operator

DIRECTLY LEADS: Team Members & Team Leaders

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.