Supplier Success Professional (Customer Support) - Multilingual German

This position requires being fully fluent in all of the following languages: German, Dutch, French, and English.

SUMMARY

The Supplier Success Professional will assist in developing and maintaining a world-class prequalification system for contractors, suppliers and vendors but being the first point of contact for all Avetta customers.

This position requires being fully fluent in ALL of the following languages: German, Dutch, French, and English.

After the first four weeks of training, this role offers a hybrid schedule in our Maidenhead office (3 days in office, 2 days work from home). Those outside of commutable distance to Maidenhead may be considered.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Provide professional support to all Avetta customers

Help end-users navigate the Avetta Cloud Application

Verify technical documents submitted by end users

Ability to resolve complex issues with focus on customer experience

Interact directly with Avetta customers through telephone, email and chat

Prioritize and resolve customer needs

Accurately verify details on regulatory documents

Support and explain customer billing and subscription terms

Record details of interactions in Service Cloud (SFDC)

Provide necessary outbound follow-up, both via phone and email

Communicate and coordinate with internal departments

Work as a team and be a positive addition to Avetta’s culture

Performs other duties as assigned

May be required to attend training, meetings, or seminars

MINIMUM QUALIFICATIONS:

Call center experience is a plus

Excellent communication skill – both written and orally

Working PC knowledge, windows preferred and related applications

An affinity for learning online software systems

Interpersonal skills

Problem analysis and problem-solving

Attention to detail and accuracy

Adaptability

Self-Motivated

Stress tolerance

Ability to learn and apply new information or skills

Fluent in English, German, Dutch, and French