General Manager

OUR MISSION:

“To enhance New Brighton’s sense of community by providing facilities, amenities, programs, and events.”

OUR VALUES:

Inclusion, Financial Accountability, Integrity, Responsibility, Enthusiasm

ABOUT US:

The New Brighton Residents Association (NBRA) is a not-for-profit organization established to professionally manage and operate several of New Brighton’s community features. Operated by the NBRA, the New Brighton Clubhouse is a year-round recreational facility consisting of a 6500 square foot building. Also on site are two tennis courts, a beach volleyball court, basketball courts, a splash park, a playground, and a hockey rink. The Bell Tower amenity, pond fountains, and community entrances are among a few of the other community features maintained by the NBRA.

OUR TEAM:

The New Brighton Residents Association has a unique environment with a dedicated, highly skilled workforce that has a proven foundation built on mutual respect. Each employee brings unique skills and has a measurable and essential contribution to help achieve the Company’s common goals. Above all, while working safely, employees must focus on continuously achieving quality standards in everything they do in order to meet and even exceed the NBRA’s customers’ expectations.

SCOPE OF RESPONSIBILITY:

The New Brighton Residents Association (NBRA) is seeking an individual to perform the senior management role as General Manager. The General Manager is responsible for the management of the daily operations, maintenance, administration, membership management, governance, customer experience, facility rentals, programming, and stewarding the strategic vision of the organization.

AUTHORITY:

The General Manager of the NBRA will report directly to the NBRA Board of Directors, President.

HOURS OF WORK:

Monday – Friday, a minimum of 37.5 hours a week, “on-call” responsibility, attendance at evening Board Meetings, as well as NBRA hosted events.

SPECIFIC DUTIES:

Without limiting the generality of the foregoing, the General Manager is responsible for performing the following functions:

Leadership

Provide hands-on leadership and mentoring to all NBRA employees

Recruit, supervise, schedule, develop, and terminate NBRA employees

Maintain and review the organization’s policies and procedure manuals to establish organization standards

Accurately document and communicate performance evaluations for NBRA employees

Maintain and adjust employee recognition and compensation programs

Ensure employee information and benefits are accurate and properly tracked. This includes vacation time, group benefits, wellness account, RRSP contributions, and issue

ROE’s and T4’s as required

Provide an open line of communication and feedback for all employees and residents

Financial Accountability

Prepare and monitor the annual operating budget, monthly cash forecasts, and long-term cash forecasts

Generate new revenue annually by implementing innovative offerings

Maintain records of membership status, invoicing, and collections

Review and approve invoices for payment, for final approval by Treasurer

Prepare and review payroll for approval by the Treasurer, on a bi-weekly basis

Not-for-Profit Governance

Organize and prepare all documents and mailing pertaining to the AGM

Organize and attend all NBRA Board meetings

Organize, prepare, and guide strategic planning sessions with the Board of Directors

Prepare and distribute all required meeting documents, administrative reports, and policy manuals

Establish effective relationships with key stakeholders and other partners (such as: local businesses, sponsors, the New Brighton Community Association, and other RAs/HOAs)

Act as a liaison between the NBRA Board of Directors and residents

Ensure compliance with pertinent legislation

Facility Operations

Implement a plan to ensure the building, equipment, and landscaping is maintained to a professional standard

Schedule operations of and for the building, as well as organize the purchases of equipment/supplies within approved limits

Establish and amend rules and regulations of the facility, park, and amenities

Work with the appropriate team members to review rates and usage policies for programs and facility rentals

Use collected resident feedback to review and adjust programs, events, and value-added activities, and facility rental offerings

Ensure communications of policy/rule changes and happenings are shared with Members in a timely manner using a variety of online and offline channels

Manage online communication, engagement, and reputation, as well as respond to all concerns and feedback in a timely and efficient manner

Safety Program Management

Ensure that the Association is compliant with legislation and maintains the highest level of work safety conditions by monitoring/enforcing employee compliance with the established safety program

Maintain COR safety designation

Act as an ambassador of the NBRA Safety program

Assist the Maintenance Foreman and Safety Officer to update and implement necessary changes to the NBRA Safety Program

Monitor and enforce all housekeeping and safety standards

QUALIFICATIONS

Post-secondary education in Recreation Management, Business Administration, or other closely related field of study and/or equivalent work experience

Minimum five years of progressive experience in a leadership role

Demonstrated ability to establish and maintain a culture of exceptional customer experience

Demonstrated ability to increase revenue and membership benefits

Strong leadership, management, and coaching skills

Extensive knowledge of financial and project management paired with the ability to research, compile reports, and make recommendations

Above-average problem-solving, negotiation, and conflict-resolution skills are required with exceptional interpersonal, public relations, presentation, verbal and written communication skills

Experience applying for grants and government assistance programs, considered an asset

Excellent computer skills

Takes initiative with a propensity to learn and improve

Familiar with appropriate legislation - Occupational Health & Safety, Privacy Act, etc.

CPR and First Aid Training (or willing to obtain it)

Bondable

Valid Alberta Driver’s License

COMPENSATION

Annual salary range: $75,000 - $85,000

Bonus of up to 10% of annual salary, based on successful completion of defined objectives

Four weeks paid vacation for the first 10 years of service, five thereafter

$500 Annual Lifestyle Wellness Allowance for the first 3 years of service, $800 thereafter

$2000 RRSP Matching Plan

Cost Share Group Benefits Plan

Bring Your Own Device cell phone allowance of $80/mth

RA Rewards Employee Recognition Program

Complimentary and discounted facility rentals and registered programs

Training and Development Opportunities

Mileage allowance for use of personal vehicle

Flex schedule program available (up to 14 additional days off per year by working an additional 0.5 hrs/day)

TO APPLY:

Interested applicants are asked to submit a resume and cover letter to the General Manager by emailing: by May 23, 2024. In addition to your salary expectations, the cover letter must include answers to the following three questions*:

What work experience and qualifications do you have that make you an eligible candidate for this role?

What is your leadership style, and why is it effective?

What do you feel will be the most challenging aspect of this role?

*Only applicants who follow these instructions will be considered for the role.

Full-Time