Front Reception

Job Description

We are a team of Holistic Health Professionals looking for a Front Reception Associate to join our center!

We are ready to hire! We are open to hiring an ENERGETIC, and Compassionate individual who is ready to assist our team in giving our patients the experience of Optimal Health and Vitality through Chiropractic, Nutrition, and multiple holistic modalities.

Our One-Stop-Holistic-Shop offers a variety of services including Chiropractic Care, Acupuncture, Nutrition, Hypnosis, Sensory Integration, Detoxification, Holistic Nurse Practitioners, Primary Care, Vitamin IV Therapies, Fascial Stretch Therapy, Massage, Doula, Occupational Therapy, Facials, Reiki, Yoga, and much, much, more!

The Front Reception Associate provides support to the Director of The Vitality Center, and our Management Team by ensuring daily office operations run smoothly during the entirety of their shift(s).

This includes the following Daily actions

Maintains a clean organized, and professional workspace

Maintains a thriving and dynamic calendar

Confirm new patients & ensure they have what they need for their initial exams

Make daily phone calls to meet weekly KPIs (Goal is 150 per week minimum + is Excellence)

Assist the Chiropractic Associate in keeping the schedule timely

Ensure all paperwork is filed as per our protocols

Answer calls with care and professionalism

Proficient & knowledgeable in all services offered with an ability to communicate clearly and effectively

Proficient & knowledgeable in all products available with an ability to communicate clearly and effectively

Have excellent written and verbal communication

Maintains Patient Benefits Chart to ensure the billing department can retrieve payment for services rendered.

Maintains Paperwork, Files, Bloodwork, Ins & ID in Virtual Folders, and in our EMR system(s)

Respond promptly to all outside entities for Medical Notes, Billing Information, et al

These can come via email, fax, or snail mail and from our partners that can include -

Associated Medical Teams, & offices -

Labs

Radiology

Outsource Affiliates

Law offices

Vendors

Scan all relevant billable insurance information to our Billing Department

Assignment of Benefits

EOB's

No-Fault

Proficient and knowledgeable in all software / Google Workplace / Evernote / multiple EMR systems + More

*We are willing to Train the right candidate

Attends Staff Meetings and Additional Training

Assists CA's in focusing on what is needed for the space

Shifts include Monday - Saturday and are subject to change with existing staff members

Mondays: 2:30 pm - 7/8 pm

Wednesdays: 2:30 pm - 7/8 pm

Thursdays: 8:30 am - 2:30 pm, 12 pm - 6 pm

Fridays: 8:30 am - 2:30 pm, 2:00 pm - 6 pm

Saturdays: 8:30 am - 1/2 pm