Client Account Management

Job Description

We're seeking a detail-oriented and proactive Customer Service Representative (CSR) to join our dynamic client administration team! In this direct placement role, you'll be the go-to person for our valued clients, ensuring their needs are met with a smile – all while collaborating with a supportive team.

What You'll Do:

Be a client champion! Provide exceptional service through phone, email, and in-person interactions (account management).

Become a master of organization! Manage client accounts, process records with accuracy, and assist with invoicing.

Embrace teamwork! Collaborate effectively with colleagues and independently solve customer issues.

Be tech-savvy! Learn and utilize our internal CSR software systems.

Maintain a professional atmosphere! Keep your workspace organized and uphold high standards for quality.

You're a Perfect Fit If You Have:

A high school diploma (or equivalent experience) in administration or logistics.

In-depth knowledge of customer service, supply chain, storage, and distribution (fast-paced environment a plus!).

Excellent communication skills (written, verbal, and interpersonal).

A knack for organization – you're assertive, proactive, and keep things tidy!

A customer-centric focus and the ability to build strong relationships.

Team player spirit – you thrive in a collaborative environment.

MS Office Suite proficiency (Word, Excel, Outlook) is a must.

Basic mathematical skills (add, subtract, multiply, divide).

The ability to work independently, learn quickly, and solve problems.

Adaptability – occasional work outside business hours (evenings/weekends/holidays) may be required.

The ability to work in an office environment with occasional warehouse visits (extreme weather conditions possible).

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AppleOne is proud to be an Equal Opportunity Employer. We believe in people, and we are committed to working with people of all backgrounds and connecting them with clients and companies who share our goals of diversity and inclusiveness. All qualified applicants will receive consideration for employment without regard to race, religion, ancestry, color, national origin, age, gender identity or expression, genetic information, marital status, medical condition, disability, protected veteran status, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable federal, state, or local laws.

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The pay transparency policy is available here:

For temporary assignments lasting 13 weeks or longer, the Company is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program.

Description

Founder and CEO, Janice Bryant Howroyd, is a North Carolina native who left her hometown in 1976 armed with $1500. Since then, she has dedicated her efforts to building an organization that is committed to keeping the humanity in Human Resources and Strategic, Inclusive Procurement.

Mrs. Howroyd’s commitment to excellence has grown ActOne Group to 33 countries, with over 17,000 clients and more than 2,800 employees. The largest woman-minority-owned workforce management company founded in the US, ActOne Group professionals bring expertise in delivering corporate HR initiatives to local and global markets.

Mrs. Howroyd was selected by former President Barack Obama to serve as a White House appointee and continues to serve under the current administration as an Ambassador of Energy. Mrs. Howroyd gives generously through funding and advocacy for STEM education, particularly for women and minorities.

Mrs. Howroyd leads her teams to build business success based on the ability to connect great companies with outstanding talent. Her passion for education, mentorship, and self-empowerment initiatives have earned her many professional and philanthropic recognitions. She is a sought–after speaker and media subject matter expert in her fields. Her book, The Art of Work: How to Make Work, Work for You, is available on Amazon.com.