Business Executive - Recurring Revenue

Requisition Number

2927BR

ABOUT US

Leica Geosystems, part of Hexagon, is a global leader in sensor, software and autonomous solutions, producing data for our customers to boost efficiency, productivity, and quality across industrial, manufacturing, infrastructure, safety, and mobility applications. We are a progressive company supplying survey related solutions to the heavy construction, building construction and land surveying industries. We specialise in bringing innovative technology to market including the most advanced GNSS, mobile mapping, 3D laser scanners, UAV’S and total station solutions available to geospatial professionals.

ABOUT THE ROLE

You will be responsible for ensuring that all activities relating to the function of recurring revenue are undertaken in a professional manner for the UK and Ireland region. These include commercial Customer Care Packages (CCPs) and subscriptions to various software and services (including SmartNet). This includes communication with customers and distribution partners on the products and services available to support their activities and products, as well as producing and following up quotations; processing the resultant orders in SAP and ensuring all follow-up activity is planned and executed. There is also contact with the central teams supporting these products and customers.

Working closely with the wider sales teams is expected, to ensure effective and comprehensive customer communication, as well as interaction with the other customer success functions such as technical support, logistics and customer care across the UK and Ireland entities.

ABOUT YOU

You will have a track record of success in a customer facing administrative environment and will need to demonstrate the following skills and attributes:

Knowledge and experience of carrying out a range of administrative tasks and processes

A well-organised, thorough, and flexible approach to managing workload

A proven record of producing work to exceptional levels of accuracy

Logical thinking and an ability to analyse data and make key decisions based on that data

A thorough understanding and knowledge of MS products, including Word, Excel and Powerpoint

Working knowledge of SAP would be beneficial

Working knowledge of CRM (preferably SFDC)

Good interpersonal and communication skills

Desire to develop, grow and maintain customer needs and relationships

A good team ethic and positive attitude

The ability to identify process improvements and confidence in suggesting practical solutions

The ability to collaborate and work in remote teams

The ability to promote various services to end user and distribution customer

RESPONSIBILITIES / DUTIES

To maintain and grow both the quantity and associated revenue of Customer Care Packages (CCP) business for Leica Geosystems, SCCS and M&P in the UK

To proactively promote; quote and transact all after sales products offered by LGS to generate revenue for the business

To liaise and support other departments and legal entities where necessary on the CCP and subscription products range

Handling general incoming enquiries from customers, prospects, and sales personnel

Processing of customer orders through the SAP system

Assisting customers with CCP and SmartNet selection and recommendations

Liaising with other stakeholders where required, including sales, technical support and management

Follow up and close outstanding opportunities

Assist the wider sales team with complex quotations and customer alignment

Assist in developing, maintaining and managing the flow of data to the CRM system

To be an internal champion for the use of Salesforce CRM

Develop positive relationships with customers, distribution partners and internal staff at all levels

Adhere to established processes and workflows and provide input on new processes and workflows as needed to meet customer requirements and business needs

This is a key role that bridges the internal and external sales teams within SCCS, M&P and LGS UK. It involves being the main point of contact for incoming sales enquiries for CCP, SmartNET and other subscription activity and ensuring that these opportunities are logged and managed in the various systems, whilst ensuring involvement with the external sales and product teams where applicable.

There will also be responsibility for ensuring that recurring revenue streams, such as service plans and software subscriptions remain up to date by having a structured approach for renewals of existing contracts.

LANGUAGE:

English fluent written and verbal TRAVEL REQUIREMENTS:

Some domestic travel will be required on occasion, mainly to other HGS offices.

COMPUTER SKILLS:

Fluent working knowledge of Office365 essential. SAP knowledge desirable.

Job Family

Customer Care (pre and post sales)

Employment Type

Professional