Warranty Technician

True Homes, a USA Today's 2024 Top Workplace is growing! Because of this tremendous growth, we are searching for a new Warranty Technician or what we refer to as a "Client Services Advocate" to join our Field Operations team. If you are looking to join a team that values you and want to be part of a company that takes a new approach to home building and workplace culture, please apply now!

This position will be responsible for client homes in the following communities:

Wilkerson Place - York, SC

Aubreywood - Mt. Holly, NC

Davis Hills - Dallas, NC

The Client Services Advocate is responsible for ensuring that each client’s experience, during their Warranty period, is a uniquely exceptional experience. The Client Services Advocate efficiently and effectively reviews, completes, manages, and resolves warranty and courtesy services. The Client Services Advocate also acts as an advocate for our clients and represents True Homes with the highest level of integrity, character, professionalism, courtesy, and ethics.

Responsibilities:

Owns the client experience, communication, and expectations from closing through warranty period

Establishes proper warranty expectations with every client by communicating throughout the process

Manages scheduling and timely completion of warranty requests for every client so that when work is scheduled, it is completed on the first trip

Documents and tracks all client services through completion using Punchlist Manager Software

Monitors and manages trades for responsiveness, professionalism, and quality of work performed

Ensures quality standards are being met on all warranty repairs

Ensures that root causes of issues are being identified and reported

Ensures that all processes and administrative procedures are followed consistently, completely, and accurately

Practices True Lean culture to eliminate waste

Completes all work necessary, required or appropriate, independently without the need for other trades

Practices financial responsibility at all times when dealing with Trade Partners and warranty repairs

Performs other duties as needed or required

Results/Accountability:

Establishes proper warranty parameters by owning the client experience, communication, and expectations

Ensures inspection dates with homeowners regarding potential warranty items are met 100% of the time

Responds to Emergency calls within 1 hour when on-call

Receives Client Satisfaction ratings that meet or exceed company standards

Regulates amount of work orders open for over 21 days to remain at a minimum of 10% of all open work orders

Qualifications:

High school diploma or GED required

Associate degree in Construction Management or related field or applicable work experience preferred

Two to four years of construction experience, residential construction preferred

Basic computer skills required

Valid driver’s license, current automobile insurance, and dependable personal transportation for daily regional travel required

Ability to work some nights and weekends by phone or be dispatched for emergencies as required

General Requirements:

Excellent attention to detail

Ability to multi-task

Must be able to work independently

Strong communication skills, written, and verbal skills

Strong organizational skills

Ability to work in a fast-paced environment

Regularly drive between jobs during the workday

Comply with all company policies and procedures

Demonstrate the qualities and character traits as defined in the True Difference

Physical Requirements:

Ability to traverse homes, residential communities, and ungraded lots

Ability to ascend/descend stairs and ladders

Ability to move one’s self in confined spaces

Ability to lift up to 25 pounds without assistance

Working Conditions:

While performing the duties of this position, the associate is regularly exposed to outside weather conditions, which may include wet and/or humid conditions, and extreme cold or extreme heat.

True Homes offers a highly competitive salary in addition to benefits including health and vision program and company paid dental, Life & AD&D, short-term and long term disability and 18 days of paid time off in your first year.

Employment with True Homes is contingent on the ability to successfully pass a drug screen and background check.

True Homes is an equal opportunity employer.

To learn more about True Homes, visit