Carrier Dispute & Billing Manager

Key Responsibilities:

Identify dispute (Rate/Volume/Fraud/additional invoice).

Look into related inquiries, investigate, analyse data, interaction with customer/supplier to ensure disputes are resolved in a timely manner.

Liaise with appropriate departments commercial/technical/finance to resolve/validate data to support dispute resolution.

Ensure accurate and appropriate responses to disputes internal and external.

Follow the contract & escalation process as per agreements if required.

Accurately record details of all disputes.

Able to reconcile wholesale invoices and isolate system or CDR rating variances between billing / rating system (CSGi) and external sources.

Provide stakeholders the accurate cost and revenue information for the business.

Decision making:

Ability to analyse information, think through difficult problems, and make critical decisions based on information from either internal (from finance/commercial/technical) or external (customer/supplier) for dispute and decide what is fair and reasonable given all the circumstances of

the dispute.

Confident judgement and accurately closed disputes i.e. in favour of the company, withdrawal or 50 50 solution.

Provide accurate calculation for Finance Team for revenue supplementary invoice to customer.

Approve credit notes to partners issued by Finance Team.

Requirements

Skills and Experience:

Ability to communicate with all individuals in a professional and courteous manner both verbally and in writing in English.

Telecom commercial experience, carrier account manager knowledge.

Understanding of Surcharge.

Ability to listen to customers and find solution to resolve conflict.

Analytical & attention to detail.

Proactive, self-motivated.

Experience with Excel, Pivot Tables and Lookups essential.