Front Desk Associate Days Inn Princeton

Job Description

Multiple Openings for 3pm-11pm and 11pm-7am shifts

APPLY IN PERSON AT DAYS INN PRINCETON 7AM -3PM WEEKDAYSThe first and last impression of our hotel is made at the front desk. We’re looking for a friendly, customer service-oriented individual to join our team as a front desk associate. The ideal candidate will have experience working in a fast-paced environment and be able to juggle multiple tasks at once. He or she will be responsible for greeting visitors, answering phone calls, and directing inquiries to the appropriate departments. Additionally, the front desk associate will be responsible for maintaining the cleanliness and organization of the front desk area and common areas.

Duties & Responsibilities

Greet and welcome guests upon arrival, provide prompt and professional service in a hospitable manner

Answer incoming calls and direct to the appropriate party or department, take accurate messages when necessary

Maintain cleanliness and organization of the front desk area and common areas

Adhere to all company policies and procedures

Handle sensitive and confidential information with discretion

Update and maintain guest records in the reservation system

Process payments and reconcile cash drawer at the end of each shift

Generate reports as needed

Stand up for 6-8 hours each day.

Handle check in, check out, and other transaction enquiries.

Required Skills and Qualifications

High school diploma or equivalent

1-2 years customer service experience

Excellent communication skills, both written and verbal

Friendly and outgoing personality

Ability to stay calm and professional under pressure

Strong organizational skills and attention to detail

Preferred Skills and Qualifications

Previous experience working in a hotel or related industry

Proficiency with computers and software programs, including Microsoft Office and property management systems

Job Types: Full-time, Part-time