IT Support Specialist I

Job Description

IT Support Specialist I - ** This is an in person / in office position - 2970 Clairmont Road, Brookhaven, GA 30329 **

TeleSpecialists is a national telemedicine company always seeking the right talent to join our team. We provide emergent and routine neurology and psychiatry services in over 300 hospitals across the country and are continuing to expand our services. We have an innovative and entrepreneurial culture that provides the opportunity for personal and professional growth.

TeleSpecialists Offers:

A great culture with a team environment

A fun, diverse work environment

A rapidly growing company with career advancement opportunities

Medical, Dental and Vision benefits

401k match

Paid Vacation

Leadership Training Classes

Mentorship Program

Tuition Reimbursement

Summary:

Under direct supervision, installs, maintains, tests, and repairs systems and networks. Utilizes basic technical knowledge to support IT initiatives and provide first-level technical information systems support to two corporate offices and remote workforce of support staff and physicians. Resolves routine technical problems. Duties and Responsibilities:

Performs basic problem solving and assistance on various software applications and hardware systems including but not limited to Office 365, Azure, multi-function printers, Five9, Domo and our proprietary web application Telecare.

Provide individual instruction and/or training to users on new or updated technologies. May train employees.

Performs routine technical assistance and maintenance duties.

Maintains and updates record keeping system; may document projects and maintain user instructions.

Assists with tracking inventory levels of equipment and materials; performs data entry and maintenance of records such as, but not limited to, project documents, user instructions, general reports and/or systems errors.

Performs routine technological systems support, maintenance, and testing for proper upkeep of systems; troubleshoots and resolves general system hardware, software, and network failures and conflicts.

Assists with the review, evaluation and recommendation of solutions relating to hardware and software acquisitions and/or network updates.

Assists with research and development initiatives and in the implementation of new technologies.

Assists with the implementation of technology projects with moderate scope and impact.

Assists with the installation, configuration and maintenance of computers, workstations and/or other related equipment and devices.

Maintains currency of knowledge with respect to technology, equipment, applicable laws, regulations, standards and/or systems.

Performs miscellaneous job-related duties as assigned.

Required to take after-hours on-call support on a rotating basis.

Education and Experience:

High school diploma or GED; at least 6 months of experience directly related to the duties and responsibilities specified.

Higher education and/or experience that is directly related to the duties and responsibilities specified may be interchangeable on a year for year basis.

Knowledge of a wide range of computer systems software, applications, hardware, networking, and communications including but not limited to Windows 10, MS O365, Azure AD, SharePoint, MS Office etc.

Ability to perform routine preventive maintenance on systems software, applications, hardware, networking, and communications.

Knowledge of current technological developments/trends in area of focus.

Records maintenance skills.

Ability to provide direction to staff to resolve technological issues.

Strong interpersonal and communication skills and the ability to work effectively with a wide range of users in a diverse community.

Ability to determine computer problems and to coordinate hardware, software, and/or network solutions.

Ability to analyze and resolve basic computer problems.

Ability to communicate technical guidance and instruction to users on the use of TeleSpecialists applications and systems.

Experience in a Healthcare IT, EMR support or similar setting preferred.Physical Requirements:

Prolonged periods of sitting at a desk and working on a computer

Must be able to lift 15 pounds at times.