Customer Service Representative

Job Description

Position Overview

The Customer Service Representative position drives shareholder value by providing timely and accurate customer service, order entry, and inside sales support for high quality products that meet our specifications and consumer expectations. This position coordinates and expedites the sales documentation process from entering orders through to order fulfillment. Additionally, this position proactively implements processes and procedures to improve the efficiency and accuracy of our order entry and sales order fulfillment while delivering excellent customer service.

Major Responsibilities

Processes orders through email and EDI, checks pricing, product number, inventory on hand for accuracy and completeness

Calls customers, takes orders over the phone, and completes sales order form

Calls customers for receivable collections and ensures accounts are current

Enters and allocates orders in inventory management system (Great Plains Dynamics)

Monitors orders and troubleshoots for any issues with inventory, fulfillment, or logistics

Enters and prints picking ticket

Provides sales staff with reports (stock status, sales reports, accounts receivable listings)

Answers incoming calls and questions from customers

Assists in inventory reconciliations

Maintains relationships with internal staff, external customers and third party warehouse employees

Builds sustainable customer relationships of trust through open and interactive communication

Ability to multi-task, prioritize and manage time effectively

Key Success Measures

Efficient and timely customer service, sales and accounts receivable support

Accurate and timely administration of documentation

Accurate and complete orders entered into Dynamics

Ability to multi-task, prioritize and manage time effectively

Qualifications & Considerations for the Position

College or high school diploma

5 years’ customer service and inside sales experience, preferably in the meat industry

Professional telephone etiquette, calm demeanor, good oral and written communication skills; able to develop and maintain strong working relationships with customers and stakeholders

Strong data/order entry, keyboarding 55 wpm

Fluent in English

Organized self-starter with proven ability to coordinate and effectively follow up on multiple projects and assignments and meet all deadlines

Excellent ability to plan, organize and prioritize with attention to detail and accuracy

Proven ability to work under pressure, resolve problems, and keep others informed of status updates

Proficient in computer software, such as inventory / traceability software, manufacturing software (GP Dynamics) and Microsoft Office (Excel)

Team player with high integrity, values and a positive attitude

For information about the company, go to

Only qualified candidates will be contacted for an interview.

The Lamb Company is an equal opportunity employer and considers qualified applicants for employment without regard to sex, race, color, religion, ethnic or national origin, gender, sexual orientation, gender identity or expression, age, pregnancy, leave status, disability, veteran status, genetic information and/or any other characteristic or status protected by national, federal, state or local law.

The Lamb Company is committed to providing an accessible and barrier-free environment. Accommodations are available on request for candidates throughout the selection process. Please contact Human Resources if accommodation is required.