Customer Service Representative

Job Description

POSITION SUMMARY

Customer Service Representatives work with customers to ensure a smooth sales process and maintain and grow existing business in small and mid-sized accounts. Customer service representatives must possess excellent customer service skills and will serve our customers as a pooled resource and ensure that orders are entered accurately, in a timely manner, and achieve proper margin.

ESSENTIAL DUTIES

Manage multiple customer accounts to achieve growth and margin objectives

Create and follow up on quotes

Accurately process customer transactions such as orders, quotes, or returns

Grow existing accounts via upselling

Determine customer requirements and expectations; recommend specific products and solutions

Service customers by proactively keeping them informed of their quote/order status and delays, responding quickly to customer outreach, answering customers questions, troubleshooting, and resolving issues, etc.

Recommend alternative products based on cost, availability, or specifications

Identify trends in customer satisfaction or dissatisfaction and communicates effectively and efficiently to address issues

Identify accounts which are declining in sales and proactively reach out to them to ask for additional orders

Present price, credit, and terms in accordance with standard procedures and customer profiles

Provide accurate information regarding availability of in-stock items

Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction

Pull and stage inventory for service orders

Perform other related duties as assigned

REQUIRED SKILLS/ABILITIES

Commitment to providing exceptional customer service

Excellent written and verbal communication and presentation skills

Strong time management skills

Persuasive and goal oriented

Possesses an energetic, outgoing, and friendly demeanor

Able to multitask, prioritize, and manage time effectively

Experience in service coordination of technicians preferred

High school diploma or general education degree (GED), or one to three months related experience and/or training, or equivalent combination of education and experience

Computer skills required: ERP, CRM, Inventory Software, Microsoft Office Suite

WHAT WE OFFER

Along with competitive compensation and career advancement opportunities, we offer a comprehensive total rewards package. Qualifying employees receive:

Medical, dental, and vision coverage

Company paid life and AD&D coverage

Company paid short- and long-term disability coverage

Voluntary benefit products

401(k) retirement savings plan with a generous company match

Generous PTO allowances and paid holidays

Tuition reimbursement

Employee Assistance Program (EAP)

Parental Leave

For all Recruiting inquiries, please email

Job Posted by ApplicantPro