Front Desk Agent

Job Description

Embark on an exciting hotel career with Crown Hotel & Travel Management, LLC. From hotel management jobs to front-line interaction with hotel guests and important behind-the-scenes hospitality jobs, Crown Hotel & Travel Management, LLC offers a variety of opportunities for job growth and exciting careers in the hospitality industry. MUST WORK WEEKENDS.

Part-Time

Benefits

Insurance (Medical, Dental and Vision)

Supplemental Insurance

Enhanced Paid Time Off (PTO) Plan

Paid Training

Fantastic Company Culture

Job Responsibilities

Receiving accommodation reservations from visitors

Taking the details of all arriving guests including payment information

Allocating rooms to all guests

Providing information to guests about the procedures, policies, and facilities of the hotel

Providing the guest with the necessary tourism information

Handling all customer concerns and queries

Issuing receipts to the guests

Ensuring the safety and security of all guests

Maintain all guest reservations in accordance with credit card security requirements

Balance and properly account for cash drawer at the desk for each shift

Maintain all training requirements as set forth by General Manager

Assisting guests with safety deposit box forms and keys as outlined by GM

Wear a provided uniform and name tag at all times on the property

Perform routine cleaning throughout the work area

Document any necessary minor repairs and/or replacements of room furniture, fixtures, and equipment to include television sets, light fixtures, and follow through with proper department

Smile, acknowledge, and greet guests while in guest rooms, front of the house, or any other area of the hotel

Respond to guest’s requests for immediate repairs

Report lost-and-found items in accordance with hotel procedures

All other assigned duties

Qualifications/Requirements

High school diploma or equivalent

Must have a basic working knowledge of a computer including word and be able to handle multiple tasks at one time

Must have excellent communication and interpersonal skills with the ability to interact with many types of personalities

Must display very good organization and time management skills

Must be able to frequently kneel, reach, crawl, and twist torso as needed to accomplish required tasks

Must be able to regularly lift and carry up to 20 pounds without assistance

To always maintain a high standard of personal hygiene and appearance

We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.