Customer Service Representative(Bilingual Advisor)

Job Title: Customer Service Representative(Bilingual Advisor)

Location: Remote (Work from home in Malaysia)

Category:

Full time position, 40 hours per week

Pay M$3000-4000 MYR

Company Overview

TAL is a world-leading education and technology enterprise, serving 4.5 million students across the globe. Established in Beijing in 2003, it made history by becoming the first Chinese education institution catering to primary and middle school students to be listed on the New York Stock Exchange (NYSE: TAL) in 2010.

Think Academy, the international brand of TAL, has established campuses in 7 countries, including China, the U.K., the U.S.A., Canada, Australia, Singapore, and Malaysia.

In addition to the core teaching services, Think Academy is committed to organizing educational events, charity activities, and promoting educational Sustainable Development Goals (SDGs) with UNESCO (TAL has established an strategic partnership with UNESCO since 2019).

Job Description:

The Student Advisor, functioning as a Customer Service Representative, is a remote, contract role that requires fluency in both English and Mandarin.

This position involves providing course consultations to potential customers, proactive outreach to user leads, and offering excellent customer service to our existing clientele. The Student Advisor will be an essential part of our team, helping us continue to provide high-quality educational services and support to our community of learners.

Key Responsibilities:

Little Red Book Operations

Quickly learn and master basic subject knowledge as per business needs, proficiently use graphic tools to independently create advertisement notes, enhancing account ad performance.

Consultation Response

Promptly reply to customer messages within the account, flexibly respond to parents and guide them to leave valid contact information, improving account consultation efficiency and the ratio of valid users.

Qualifications:

Fluent in both English and Mandarin (both spoken and written).

Quick to learn and master the basic knowledge required for work, with some experience in graphic software.

Strong sense of responsibility, meticulous in work, with good communication and problem-solving skills.

No work experience required

Working hours

Looking for Think Academy required for 2 different slots. You can only choose one time slot to work

Night 8 pm to Early Morning 4am

This is a Full-time position requiring 40 hours per week.

The successful candidate will be a proactive, customer-focused individual who can comfortably interact with diverse users and deliver exceptional customer service.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

Application Process:

Interested applicants are encouraged to submit their resume and cover letter outlining their suitability for the role. Applications will be accepted until the position is filled. Only candidates selected for an interview will be contacted.