Desktop Support Technician - Tier 1 Support

TRAILER PARK GROUP

Trailer Park Group is a full-service agency specializing in content creation and entertainment marketing. It is uniquely positioned to create, market, and distribute content for its diverse client portfolio of top entertainment studios and major brands by combining storytelling expertise with large-scale production resources. With content creation at the center, we support our clients with strategy, creative, and the latest digital services.

Please note that this is a first-tier help desk role. It is an on-site position requiring Monday through Friday in-office attendance at our Hollywood, California, location. Potential travel to our Woodland Hills location is required.

POSITION SUMMARY

Trailer Park Group is hiring a Desktop Support Technician for our IT department. The role involves providing technical support to users in multiple locations, including software and hardware troubleshooting. Responsibilities also include collaborating with third-party vendors for additional support and installing, upgrading, and maintaining both PCs and Macs.

WHAT YOU WILL DO

Provide high-quality hardware and software support to Trailer Park Group users across multiple offices.

The range of support includes but is not limited to, Windows and Mac desktop hardware, operating systems, networking, printers, video conferencing hardware and software, Microsoft and Adobe production software, and specific software applications associated with the departments.

Provide phone, e-mail, and hands-on support coverage, ensuring tickets are solved promptly and efficiently.

Install, configure, and operate computer hardware and software at all levels.

Support activities include problem investigation, resolution, follow-up, continuous improvement, documentation, and ensuring compliance with company standards and guidelines regarding client hardware and software support.

Responsible for maintaining software and hardware inventory, licensing, and warranty coverage information.

This role is expected to be available for on-call duty according to a pre-defined schedule. This may include evenings, weekends, and holidays on a rotational basis.

Must be able to lift to 75 pounds as needed occasionally.

ABOUT YOU

2+ years of helpdesk or desktop support.

Strong skills with Mac and PC support.

Highly motivated, team-oriented, and excellent communication skills.

A great sense of humor.

Calmly operating within a fast-paced, action-packed working environment.

Ability to work with internal customers and co-workers in a friendly and organized manner.

Entertainment experience is helpful.

OTHER NICE TO HAVES

2+ years of technical support in Adobe or other design applications.

Experience with Microsoft O365, Okta, JAMF, and Windows Active Directory.

Any scripting or programming qualifications or skills.

Experience at other trailer, print, gaming shops, or media advertising agencies

WORKING AT TRAILER PARK GROUP

Great work is only possible with great people. We want to find people who believe in our mission, vision, and values and feel inspired to grow while they’re here.

OUR PEOPLE AND CULTURE

We strive to create an inclusive culture that empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and bring creativity and innovation to everything we do. We want Trailer Park Group to be one of the most rewarding places you will ever work.

WHAT WE OFFER:

Robust benefits program, Unlimited PTO, 401k with company match, Work Remotely, and many other perks.

PROFESSIONAL DEVELOPMENT

We believe there’s always room to learn from entry-level employees to senior leaders. We offer a best-in-class editor training program and opportunities to build new skills, develop as managers and leaders, and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our staff have various opportunities to grow throughout their career.

At Trailer Park Group (Trailer Park, Art Machine, Mirada Studios, Mutiny, MXW, White Turtle Studios, Dark Burn Creative, and TPG Studios), we want to improve the state of our world. Each of us is responsible for driving equality and inclusion in our communities and workplaces. We are committed to hiring and retaining a diverse workforce. We view everyone as an individual and understand that inclusion is more than just diversity – it’s about belonging. We celebrate that everyone is unique, which makes us so good at what we do. We pride ourselves on being a company that embraces difference and represents our global clients.

We can't wait to learn more about you. Apply today!

#LI-Onsite

COMPENSATION & BENEFITS:

Please note that a potential offer for employment will be determined based on a number of factors, that may include experience, unique skills and/or other qualifications, location, performance factors (current employees), and a variety of business and budgetary considerations.

In addition to base salary, we also offer a comprehensive benefits package to support the physical and emotional wellness of our employees. This includes unaccrued time off, sick time, paid company holidays, medical/dental/vision insurance, life insurance, disability insurance, maternity/paternity benefits, 401(k) for regular full-time employees, and other perks. Certain roles may also be eligible for bonus compensation.

Trailer Park Group employees have access to TPG Academy, a unique industry offering that includes a full suite of learning experiences and career development programs designed to support employee growth at all levels across the organization. At TPG, we are dedicated to supporting employees at every milestone to ensure our people thrive in their careers at TPG every step of the way

If your requirements fall outside of this pay range, we’d still love to talk. Trailer Park Group is a growing organization with opportunities at all levels, and we are always in the market for great talent to come join us in achieving our mission.

We can’t wait to meet you!

Hourly pay range for this position is below. If your requirements fall outside of the below pay range, we still encourage you to apply.

$34—$36 USD