General Manager - Denver, CO

Job Description

At Call Your Mother we believe that great food is made even better with amazing service and having fun together. CYM is a neighborhood bagel shop and deli with locations in DC, MD, VA, weekly farmer’s markets throughout the DMV, and new shops in Denver, Colorado. We're looking for new team members with positive attitudes and an eagerness to learn who are as excited about good food & GOOD VIBES.

We’re hiring a General Manager

The Assistant General Manager oversees kitchen operations, front of house service, the continued development and growth of your team, and the overall profitability of your shop. The AGM is always guest-, food-, and team-focused, while being a quick thinker, a problem-solver, a skilled communicator, and a motivator. As an AGM, you will work directly with the General Manager and kitchen supervisors to ensure important responsibilities are completed and all team members are held accountable for their performance and product output through our CYM Values (“VIBES”). You will lead all team members and keep the shops buzzing – having fun while creating an incredible dining experience for our guests.

The AGM is responsible for overseeing all aspects of operations at their location during their shifts, and is the acting manager when the General Manager is not present. The AGM works directly with the General Manager to ensure daily tasks are completed and team members are fully prepared for their shifts. This role will lay the groundwork for a future General Manager. You will lead our FOH team and keep the shops buzzing – having fun while creating a great dining experience for guests.

A day in the life of an AGM at CYM:

Oversee daily operations of your restaurant -- from preparing the shop to open, executing service, to closing; all at the highest level

Proactively solving any problems that arise and always taking initiative to keep the restaurant running at its best, most efficient capacity

Manage and lead FOH and kitchen supervisors (if applicable) and team members to ensure the best service is provided to our guests with CYM VIBES in mind

Work with fellow your General Manager and other leads to create a positive, efficient work environment for the whole team

Supporting Call Your Mother’s high operational standards by continuing to hold yourself and your team members to the provided checklists, recipe specs, and other standardized tools

Assist in managing maintenance and upkeep of all equipment and the shop’s surroundings -- trash pick ups, linens, deep cleaning and/or storage organization

Continued focus on all food safety standards and commitment to shop safety

Assist in overseeing food and beverage management, including inventory, ordering, and budget with regard to food, beverage and labor goals

Assist with recruiting, hiring, training, and conducting performance evaluation of team members

Assist with scheduling so that each shift and position is covered at its best ability. If there is an issue (call-outs, emergency), the AGM would have left the team with the resources need to complete the shift to the highest CYM standard the manager is on-call to solve it in the best interest of the shop

Working in the shop 5 days a week (at least one of which is a Saturday or a Sunday)

As a CYM team member, you’ll make an impact by:

Creating extraordinary moments for guests

Contributing to our business with your ideas and feedback

Supporting and lifting up our communities and neighborhoods

Mentoring and developing your staff

Being yourself and making genuine relationships with other team members and guests

You’ll be a great addition to the CYM team if you:

Have 1-2 years experience in a restaurant management role

Have a basic understanding of: P&L, COGS, decision making, process improvement, labor/scheduling, training & team development, food quality standards

Have ServeSafe Manager’s Food Safety Certification

Can coordinate multiple tasks such as food and labor cost while maintaining required standards of operation in daily shop activities

Are hospitality-oriented and hold a passion for the guest experience

Believe in a hands-on managing style and be willing to lead by example

Take initiative, you’re proactive, and can think of the big picture

Have high-energy, positive can-do attitude that thrives in fast-paced environment

Treat others with kindness and respect

Are a team player and always willing to help others

Work calmly and effectively under pressure; seek to solve problems

Communicate clearly and efficiently; Proven coaching and leadership skills for a diverse staff

Can work flexible shifts and schedules, inclusive of weekends and holidays.

Spanish speaking and writing skills required

You’ll love working at CYM because:

Competitive base salary: $55,000 and a 10% bonus opportunity

We have a friendly, fun, and positive work environment, with a welcoming and supportive team, and opportunities to grow

For full-time staff (30+ hours): a benefits package that includes health, dental, and vision insurance, and 401k, paid vacation, and paid parental leave

Other staff benefits include, free Call Your Mother staff meals, free fitness and wellness classes, English/Spanish classes, team building activities, and more

We provide equal opportunities to everyone who works for us and every applicant. We consider applicants for all positions without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, military or veteran status, or any other legally protected status. We enthusiastically celebrate the diversity of our team and believe that talent, passion, and experience are the only relevant criteria for considering new team members.

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