VA area Resident Services Coordinator

Job Description

WE ARE NFC Amenity Management, the nation's largest luxury amenity service provider for residential and commercial properties, with a growing portfolio representing 350+ of the top brands in luxury residential and hotels across 30 markets in the U.S.

A typical day at one of our front desks…

As an NFC Amenity Resident Services Coordinator, you get to work at some of the most exclusive addresses in the area, where you are the first person residents (and their guests) interact with when they come home. Our Front Desk Associates are the “heart" of the property and are adored by our residents. After warmly welcoming them home, you will monitor the lobby and handle incoming calls/requests and package/food deliveries.

Ultimately, your priority is to make our residents feel at home simply by showing genuine sincerity and appreciation.

Here are just a few other responsibilities you will have throughout your day:

Welcoming Residents’ guests

Ensure all residents concerns are handled properly and professionally.

Update communication logs on the Active Building program

For those that have signed the authorization addendum, deliver their packages to their unit

Provide resources to the clients and open and welcoming environment for residents, customers vendors and neighbors

Acquire a broad knowledge of the community and surrounding areas.

Build strong relationships with current and future members of the apartment community

Maintain positive relationships with residents to ensure that communication between residents and community representative is open and effective

Assist with on and off-site resident events and initiatives

Delivery of welcome packages

Ensure that the community amenities have proper inventory

Provide proactive communication with management for issues or concerns

Provide all necessary follow up support to leasing office following tours and confirmed move ins

Complete a resident orientation for all move-ins to include training on entry and package systems and full tour of amenities available to all residents

Summarize information obtained from the residents’ activity and interest profiles to determine which activities are of interest to the greatest number of residents

Plan and organize programs, events and activities around residents’ interests

Encourage resident participation and develop a volunteer program

Document resident participation in group and/or individual social/recreational programs

Develop and distribute monthly activity schedules to residents and post for easy reference

Develop and distribute a newsletter on a regular basis for residents, family members and selected referral sources

Provide instructions and supplies for other employees, residents or volunteers to assist with group or individual activities

Maintain and update information pertinent to the social/activity program including community resources, entertainment, guest speakers and volunteers

Plan special “theme” days or months around holidays, season, or recognized days such as Father’s/Mother’s Day

Minimum Job Requirements:

Professional background in customer service and hospitality management

Must have an outgoing personality

Must be hospitality driven and offer any necessary assistance to clients and guests

Must possess the ability to multi-task

Must possess ability to work in a team environment

Must be able to proactively learn about all events, happenings, restaurants, etc. in the local neighborhood

Knowledge, Skills & Abilities Required

Basic knowledge of Microsoft Office (Word & Excel) and the Internet

Proven organizational skills that exemplify attention to detail from beginning to follow-up on each project undertaken

Effective interpersonal communication skills (written and oral) with ability to engage positively with clients

Diplomatically handle delicate and challenging client concerns

Ability to lift 50 pounds

We are looking for a candidate who works well by themselves and enjoys a fast-paced environment. Making eye contact and being welcoming is a must!

Check out our website at nfcam.com and join our Social Networks:

Benefits

Weekly Pay!

Medical, Dental, and Vision Coverage

Generous Paid Time Off, available on your first day.

Career Development: Our Front Desk Associate has proven to be the first step into a career in hospitality and amenity management, leading to roles such as LEAD, Manager, Project or Area Director. We also have many training courses in our NFC University that you can take to further your career while working with us.

Short-Term Disability Income

**Please note that due to the large number of responses we receive, only candidates being considered for the above position will be contacted for an interview.*