Administrative Assistant

Job Description

Salary:

IRA Club is hiring an Administrative Assistant for our office in Chicago, IL. In this position, you will join a team of professionals responsible for ensuring every client interaction is a five-star experience. You'll combine a passion for service and problem-solving to help keep daily operations running smoothly.

Position: Receptionist

Schedule: Monday - Thursday 9:00 AM - 4:30 PM; Friday 9:00 AM - 3:30 PM

ROLE

Answer and respond to incoming phone calls and emails—route them to the appropriate specialist as necessary.

Scan and process incoming mail.

Assist clients with general account troubleshooting: balance inquiries, account changes, and online access.

Participate in training, 1:1's, and company-wide meetings to expand your knowledge and collaborate with colleagues in other departments.

ABOUT YOU

Excellent communication and ability to represent IRA Club professionally and accurately.

A passion for helping others. You demonstrate warmth, empathy, and care.

A genuine interest in learning and effectively supporting our collaborative team.

Critical thinking and creative problem-solving skills.

Record important notes and documentation to the client’s account file

Manage client inquiries with professionalism

Use available resources to solve problems effectively and escalate as appropriate.

Prioritize tasks and work responsibilities to achieve objectives

Commitment to enhancing the client experience and providing operational and administrative support to all

Special projects and tasks as assigned.

BENEFITS

Company health and dental insurance.

Generous time off and paid holidays - increase after twelve months.

Pre-tax commuter benefits for the CTA and Metra.

Company retirement plan.

Snacks and drinks in the staff breakroom.

Team outings and lunches throughout the year.

IRA Club is an equal opportunity at-will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation, or national origin.