Customer Care Specialist

Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started!

Are you looking for a rewarding career? If so, take a leap now towards this fantastic opportunity to join a global business with amazing people!

We are seeking friendly and empathetic individuals to join our team as Customer Service Agents. You will be responsible for providing exceptional customer service and support to our clients, ensuring their needs are met and issues are resolved promptly and effectively.

Responsibilities

Serve as the primary point of contact for customer inquiries, requests, and concerns via phone, email, and chat.

Listen attentively to customer needs and provide accurate and timely information, solutions, and assistance.

Resolve customer complaints and escalate complex issues to the appropriate department or supervisor as needed.

Maintain a positive and professional demeanor in all customer interactions, striving to exceed customer expectations.

Update customer accounts and records with relevant information and notes.

Collaborate with other team members and departments to ensure seamless customer experiences.

Why Bill Gosling Outsourcing?

Canadian owned company

We have offices across the Globe – including North America, Philippines, Costa Rica, United Kingdom, Trinidad & Tobago, India

Over 60 years of experience in the BPO industry

We like to have fun! We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth.

Making Lives Better, One Connection at a Time – that's what Bill Gosling Outsourcing is all about!

What We Offer:

Hourly wages starting at $16.55/ hour with bonus/commission potential based on performance

Flexible hybrid work environment

Health & Dental Benefits

All equipment will be provided by us

State of the Art office with large windows embracing natural light and beautiful views of Lake Simcoe!

Onsite Massage Therapist and cosmetic technician for hair and nail services

Onsite gym with Peloton bike and high-end equipment

What We’re Looking For

Previous experience in customer service or a related field preferred.

Excellent communication and interpersonal skills.

Strong problem-solving and decision-making abilities.

Ability to remain calm and patient under pressure.

Proficiency in basic computer applications and data entry.

Ability to multitask and prioritize tasks effectively.

Empathetic and customer-focused attitude.

Willingness to work flexible hours, including evenings and weekends, as needed.

If you are passionate about providing exceptional customer service and enjoy helping others, we encourage you to apply for the Customer Care Specialist position. Join our team and become part of a supportive and inclusive work environment dedicated to exceeding customer expectations. Apply now by submitting your resume and cover letter detailing your relevant experience and qualifications. We look forward to hearing from you!

Office Location

55 Mulcaster Street,

Barrie, ON L4M 3M3

CHECK US OUT FOR YOURSELF

Twitter & Instagram: bgocareers

Facebook: Bill Gosling Outsourcing

LinkedIn: Bill Gosling Outsourcing

Website –

Bill Gosling Outsourcing is committed to ensuring equal access and participation for people with disabilities. People with disabilities will be treated in a way that allows them to maintain their dignity and independence.

We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws. Accommodations are available on request for candidates taking part in all aspects of the selection process.

REQ-00014847