Lead Generation

Job Description

Overall Purpose of the Job

Provides sales and administrative support for the MedAire Sales Department. Provides high-level customer service to Visitors and Callers to corporate headquarters. Supports other departments administratively as needed.

Key Responsibilities

Sales Operations

Responsible for the effective functioning of the key processes of the Sales Department

A primary point of contact for Salesforce automation operation and training

Prepare daily/weekly/monthly reports for both clients, the sales department and the management team

Create reports to support new business and up-sell sales campaigns/opportunities

Responsible for completing a thorough onboarding process for all new and renewing clients

Coordinate Accounts Receivables management with Sales and Finance Teams

Assist/manage the training/education billing-invoicing functions

Perform document management functions in compliance with the ISO process

Monitor and revise processes, policies, procedures & work instructions as needed

Assist in updating the Sales Business Continuity Plan

Sales Administration

Prepare and maintain various records, documents, files, and reports for the Sales Department

Facilitate contract routing

Assist in the preparation and shipping of client membership kits

Assist with event coordination and special events related to sales/marketing functions

Maintain all client information which may be encountered either directly or indirectly while in the performance of the job in strict confidence in accordance with HIPAA and/or any other pertinent confidentiality regulations.

Reception/Administrative

Answer incoming calls to switchboard and directs calls appropriately.

Greets visitors to MedAire corporate headquarters.

Other duties as assigned

Required Skills and Knowledge

Ability to read and write effectively for both internal and external communications

Excellent interpersonal and communication skills

Strong customer focus with a desire to serve internal and external customers

Excellent organizational and time management skills

Able to successfully manage numerous projects simultaneously

Understanding of process improvement with the ability to implement change

Ability to effectively prioritize multiple high priority tasks

Required Competencies

Customer Orientation.

Results Orientation.

Persuading and influencing.

Planning and organizing.

Leadership and Commitment to excel.

Resilient, resourceful, optimistic, and energetic.

Strong sense of accountability and ability to work under pressure.

MS Office applications: Word, PowerPoint, Heavy Excel

CRM (Salesforce) / ERP (SalesPad / Great Plains) experience preferred

Required Work Experience

At least 3 years experience in successful administrative positions

At least 1 year in a sales operations role or competent in the use of sales automation systems

At least 1 year in a sales role (inside or outside)

Required Qualifications

High School diploma or equivalent

Bachelor’s Degree preferred

Required Languages

English proficiency.

Spanish proficiency (Desired)

Travel / Rotation Requirements

None

International SOS is an equal opportunity employer and does not discriminate against employees or job applicants on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state and local laws.Company Description

MedAire can help you in a medical emergency in the air, on land, or at sea. The firm provides emergency medical training, equipment and remote medical advice for the aviation and maritime industries. It also provides medical kits and training for non-medical professionals -- such as flight and maritime crews -- that includes CPR certification, as well as practice with wound management, IV fluids, injections, and other medical emergencies in remote situations. MedAire's Global Response Center provides logistics support for medical evacuations, prescription replacement, and other services to commercial airlines and business travelers. The company is owned by global medical services firm International SOS.