Guest Services Supervisor - Entry-Level

Job Description

Galleria Dallas is in search of an experienced, motivated professional to fill our supervisor position with our Guest Services team. The supervisor position is responsible for assisting the manager in developing, coaching, and mentoring the Guest Services team. This person should be a passionate, dedicated individual willing to work hard and take delight in making our valued guests, team members, and retailers feel welcome by offering 5- star service. The supervisor will aid in the continuous growth of the department with new amenities and services being added.

Key Roles and Responsibilities of the Ideal Candidate:

Have a positive and professional upbeat personality with the desire to deliver outstanding customer service to our guests speaking knowledgeably about our amenities

Maintain employee work schedules, delegate responsibilities to employees and provide oversight and direction

Develop and execute the training program with both Guest Services & Curbside teams

Work with the Guest Services manager and fellow supervisor on creative ways to enhance teamwork while sustaining a high team morale

Understand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by our tenants

The supervisor's overall role is to communicate organizational needs, oversee employees' performance, provide guidance, support, identify development needs, and manage the reciprocal relationship between staff and the organization so that each is successful.

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Qualifications and Skills

Experience as a concierge, customer service or relevant role is strongly preferred

Aptitude in resolving issues with a customer focused orientation

Strong competence in Mac OS or Window OS

Must have working knowledge of Microsoft programs such as Outlook, Excel, and Word

Proficiency in English is required; multilingual is strongly preferred

Excellent organization and prioritization skills

Able to stand for an extended period and walk long distances with a sense of urgency

Must be able to work a flexible schedule- including evenings, nights, weekends and some holidays.

Job Type

• Full-time hourly position with benefitsCompany Description

Since 1982, Galleria Dallas has been a premier mixed-use destination for shopping, dining, culture, and entertainment.