Security & Resilience Manager - Shared

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Join Us!

Join us at the Google Operations Center for the opportunity to help Google users tackle their problems and accomplish their goals, all while working in a dynamic and diverse environment.

As the Security & Resilience Manager, you will be primarily responsible for overseeing, leading and evaluating the effectiveness of a workflow operations team.

Position Responsibilities

Drive the overall success of service delivery for a Security Operations Team

Review performance data from the operations teams to evaluate the effectiveness of the operation teams

Maintain overall accountability for the request fulfillment process of 4 different subprocesses

Ensure teams have all necessary resources to perform delivery work

Facilitate the development, documentation, and implementation business processes for all services and associated functions that support the operations of service delivery

Serve as change coordinator, including reviewing change risk and impact assessments

Monitor and track events, inform stakeholders of potential risks, and escalate events if needed

Assess the feasibility of proposed problem resolutions, including resource availability and potential schedules; review and approve workarounds and resolutions

Willing to work on graveyard shift and report to the office 5 days a week

Minimum Qualifications

10 years of business operations, BPO or other customer-service focused industry experience

5+ years of people management experience and large scale operations handling complex teams

Exceptional communication, interpersonal, and decision-making skills

Ability to communicate effectively with stakeholders and manage multiple projects and deadlines simultaneously

Preferred Qualifications

Experience with Security, Safety, or Investigative Field on a large corporate scale

Proven ability to be customer-oriented in handling communications and issues

Strong understanding of business principles and operations

Benefits

We support you with competitive wages and comprehensive health care including medical, dental and vision coverage

We support your family with gender-neutral baby bonding leave, 18 week birth-parent maternity leave, and generous life, accident and disability insurance minimums

We support your teams with free daily lunch, fully stocked micro-kitchens, and culture clubs and employee resource groups that let you share what you care about

At Google Operations Center, we don’t just accept difference - we celebrate it, we support it, and we thrive on it for the benefit of our employees, our products and our community. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know.

IMPORTANT: This job posting is for Employee Referral purposes only. If you wish to explore internal opportunities within GOC, please head over to our

Internal Job Posting site.

If you have referrals for this position, please choose +Add a Referral from your

Greenhouse dashboard. Alternatively, you can use this

instruction guide.

Thank you for visiting our referral job board and for participating in GOC Join!