Digital Insights Intern EIMEA

As the largest pureplay adhesives company in the world, H.B. Fuller’s (NYSE: FUL) innovative, functional coatings, adhesives and sealants enhance the quality, safety and performance of products people use every day. Founded in 1887, with 2023 revenue of $3.5 billion, our mission to Connect What Matters is brought to life by more than 7,000 global team members who collaborate with customers across more than 30 market segments in over 140 countries to develop highly specified solutions that enable customers to bring world-changing innovations to their end markets.

H.B. Fuller is a leading global adhesives provider focusing on perfecting adhesives, sealants and other specialty chemicals across all industries throughout the world. While our products are virtually invisible, they play a vital role in ensuring the quality of modern life, and we are committed to connecting what matters to solve some of the world's biggest adhesion challenges.

Digital Insights Intern

Location: Mindelo, Porto, Portugal

The Digital Insights Intern supports the collection and reporting of data-driven research and insights that lead to strategic recommendations to support H.B. Fuller’s digital customer experience activities, including marketing, e-commerce, and customer support/service. Reporting to the Global Digital Marketing and Analytics Manager, this role uses internal and external research to provide actionable insights to H.B. Fuller’s 30 market segments.

PRIMARY DUTIES

Assist the team with collecting contact information and relational and transactional data to provide customer feedback analysis and reporting to leadership stakeholders globally.

Coordinate closed loop feedback using H.B. Fuller’s experience management tool (Qualtrics), social media listening platforms, and other technologies.

Follow established quality control measures to ensure accuracy of data and reports, focusing on customers’ digital touch points across multiple channels and throughout the customer journey.

Provide actionable and thorough recommendations for continuous improvement in business operations specific to customer experience and satisfaction.

Support the Global Digital Customer Experience team omnichannel approach and assist with special projects teams as needed.

MINIMUM REQUIREMENTS

2-year college degree required

Previous data analysis background or training

Understanding of CX best practices and how to measure and use NPS and CSAT scores

Strong attention to detail

A self-starter with a strong work ethic and energetic style

Demonstrated skills in the following competencies:

Leverages possibility thinking to create new value for customers

Delivers excellence through personal motivation and engagement

Elevates the performance bar and delivers on commitments with high-quality solutions

Works toward the company’s future, altering the course as needed and balancing risks and rewards in making decisions

Understands customer needs and delivers superior solutions with passion

Encourages collaboration, trust and cooperation among and within work groups

OTHER REQUIREMENTS

Basic understanding or ability to quickly learn about the markets we serve, products/solutions we offer, and ability to increase knowledge of market conditions, customer applications, and adhesive technologies

Can manage relationships and expectations with multiple stakeholders

Fluent in English

Excellent communication skills, specifically writing

High level of proficiency with Microsoft Office software, Qualtrics, Tableau or equivalent tools

Can self-manage time and reprioritize tasks based on feedback from stakeholders

PHYSICAL ENVIRONMENT

Position to be based in Mindelo, Porto, Portugal; hybrid/remote work acceptable

H.B. Fuller is an Equal Employment Opportunity employer and proud to have created a collaborative culture where employees around the world are seen, heard, and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, or marital status or status as a protected veteran, or any other legally protected classification.

H.B. Fuller does not accept unsolicited resumes from recruiters, employment agencies, or staffing firms. To conduct business with H.B. Fuller, a written service agreement must be executed by Human Resources prior to submitting any information relating to a potential candidate. Without a signed service agreement, H.B. Fuller shall not be obligated for payment of any fee or compensation.

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