Head of Financial Services Partnerships

Challenge yourself and take the next step in your commercial career

Opportunity to develop, drive and lead the ongoing growth of our financial services partnerships across the Loyalty business.

Permanent position based at our Head Office in Mascot

Qantas Loyalty is an integral part of the Qantas brand, with a vision to be the most valued and trusted Loyalty ecosystem that makes every day more rewarding. With a focus on rewarding loyalty and fostering lasting relationships, our business is dedicated to providing unparalleled value and benefits to our members. From earning points on flights, shopping and everyday purchases to enjoying exclusive perks and privileges, Qantas Loyalty is committed to delivering exceptional service and rewards. With a rich heritage and a forward-thinking approach, we continue to redefine loyalty in the aviation industry, setting the standard for excellence and innovation.

The Head of Financial Services Partnerships has accountability for ensuring the ongoing success of commercial partnerships with a portfolio of co-brand partners across major banking partners in Australia and internationally as well as emerging specialist and FinTech partners. Managing a complex set of partnerships, this role drives significant external revenue, and is a major contributor to the overall financial success of Qantas Loyalty.

This position is a key contributor to formulation of the overall Financial Services strategy and is accountable for:

developing and implementing the strategy for co-brand Financial Services partnerships;

renegotiation of key contracts;

identifying opportunities to improve existing commercial relationships to increase revenues;

identification, negotiation, contracting and onboarding of new financial services partnerships;

solving significant and complex commercial issues; and

interpreting and advising on current and emerging trends in the financial services industry.

This role is also responsible for people leadership, mentoring and developing a squad of direct and indirect reports and sits on the Financial Services Tribe leadership team.

What you’ll bring to the role:

10-15 years in leadership roles in publicly listed companies with experience in Financial Services

Tertiary qualifications in business or commerce (MBA highly regarded)

Knowledge of the Financial Services sector (unsecured lending preferable)

Proven ability to identify and execute on commercial strategies

Significant experience in building senior relationships in large, complex organisations including the ability to build and develop new partnership opportunities and drive through the sales process from identification and evaluation to pitching and contract negotiation and closure.

P&L management experience, including ability to manage and deliver on financial targets in a growth environment.

Significant business development, negotiation and contracting experience with in-depth knowledge of all components of deal making, partnership development and onboarding.

Excellent interpersonal and communication skills, both written and verbal, with the ability to effectively liaise with Qantas management, and senior executives of external partners.

Experience in dealing with legal, tax, insurance operations, financial management and approval processes in a corporate environment, and resolving issues in these areas involving external partner organisations.

Demonstrated understanding of applicable regulatory obligations, especially in a financial services sector.

Thorough understanding of customer loyalty fundamentals, core drivers of loyalty value creation and partnership execution within a loyalty programme context.

Ability to lead or oversee numerous projects simultaneously, managing competing priorities and an ability to deliver to tight deadlines.

Thorough understanding of Agile ways of working and methodologies and/or experience of working in an Agile organisation.

Why Qantas?

You’ll join a team where creativity and passion are encouraged. Our people come together to allow us to dream big and deliver successfully.

There are many different opportunities across our team, which means you’ll be able to grow both personally and professionally at Qantas. Your development is a priority for us – so that you can maintain the high standards our customers have come to expect and can continue to develop over time. You’ll be supported from day 1 with on the job training and coaching as well as our formal training opportunities. While you may start in this role, we’ve got a great track record of supporting our people to take their career in so many different directions, the destinations are endless.

The Qantas employee benefits program offers amazing benefits that extend well beyond travel.

We love to travel: Enjoy heavily discounted air travel within Australia and across the globe, both for you and your family and friends, as well as exclusive deals on accommodation and holidays.

We have flexible leave options: Make use of leave and flexible working opportunities including 18 weeks paid parental leave (plus superannuation payments on all paid and unpaid parental leave until your child turns 1) and additional purchased leave options for eligible employees.

We’ll give you access to thousands of rewards: Through our partnerships we can offer you discounts across shopping, food and wine, insurance, health and wellbeing, leisure and entertainment. You can also take advantage of our salary packaging program including motor vehicles, eligible portable electronic devices and professional memberships.

We’ll support your wellbeing: Whether it’s learning to better support your own and others’ mental health, our interactive wellbeing app or your very own tailored nutrition plan.

Applications close 24th of May.

Qantas is an equal opportunity employer committed to providing a working environment that embraces and values diversity and inclusion. By coming to work for us, you’ll be part of an organisation that encourages diversity, supports charities and environmental initiatives. We encourage Aboriginal and Torres Strait Islander, and people of all backgrounds to apply. If you have any support or access requirements, we encourage you to advise us at time of application. Your personal information will be kept confidential in compliance with relevant privacy legislation.

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