Account Manager

Job Description

POSITION SUMMARY

The Account Manager is responsible for managing the support team, overseeing all operational aspects and supply chain/distribution processes and serves as the primary point of contact for the corporate client for a group of assigned accounts. The Account Manager leads by example and directs the account team to provide exceptional customer service, achieve goals, reduce operational costs, and increase efficiency.

KEY RESPONSIBILITIES

Oversee day-to-day operations while acting as a daily point of contact for the corporate client for assigned programs

Manage the account support team for an assigned group of accounts

Develop working relationships in all directions

Work to achieve client and company goals simultaneously

Function as a liaison between corporate client and internal partners

Hire, train, motivate and coach employees, assessing employee performance and providing feedback and training opportunities

Monitor team and client program performances and report on metrics

Manage timely and accurate client program set up and ongoing maintenance

Manage one-off client sourcing requests

Identify and strengthen areas of opportunity within operational processes or system limitations

Conduct regular meetings with client, account team, and shared services

Manage and approve expenses

Partners with Finance to resolve billing issues

KEY ACCOUNTABILITIES

Demonstrate ability to complete all tasks with a high degree of accuracy, diligence, and follow-up

Ensure professional, accurate, and timely communication to complete tasks and resolve issues

Analyze and problem-solve effectively and efficiently

Work calmly and effectively in a challenging environment

Ability to quickly learn various software programs

Delegate and set deadlines effectively

Maintains a high level of confidentiality

MINIMUM QUALIFICATIONS

Bachelor’s degree and/ or 2+ years of experience in a related role

Proven experience as a team leader in customer service and/or supply chain preferred

Proficient in MS Office applications, including PowerPoint, Excel, and Word

Excellent verbal and written communication skills, including presentation skills

Excellent organization and time management skills with ability to multitask/prioritize based on urgency

Decision making skills

Knowledge of performance metrics

Review information and make informed decisions quickly and effectively

Ability to travel, as needed

PERKS AND BENEFITS

We believe our employees are our most important asset. Infinity Global offers competitive salaries and values employees with a diversified benefits package, fun company outings, and in-office perks. Our perks and benefits include:

Health Insurance, Health Savings Account with company contribution, and Wellness Program

Dental, Life, Accidental Death & Dismemberment, Short Term and Long-Term Disability Insurance

401(k) with a company match

Paid-time-off, including your birthday and paid holidays

Flexible schedules

Break room stocked with snacks and drinks

Comprehensive training and professional development program

Company-sponsored outings, activities, and events

Company-sponsored charitable events and donations