Product Manager, Voice

Job Description

Join us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.

Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together. We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.

Five9 is seeking a Product Manager, Voice to be a product leader of Five9 Voice features, functions, and solutions spanning no less than; Inbound/Outbound LD, SIP Trunking and interoperability, network connectivity, UC partner Integration, and global expansion. This role will be focused on critical end-to-end product lifecycle management of the services list above and other new technologies that will plot future growth for Five9. This role will include coordinating with Five9 Sales, Partners, Customers, Product Management, Professional Services, 3rd party providers, and integration partners to define, align, document, and execute the introduction, delivery, and growth of Five9 network services globally. This position is open to qualified applicants nationwide. Candidates residing within 50 miles of our San Ramon, CA or San Francisco, CA offices are required to be in the office three days a week (Mondays, Wednesdays, Thursdays).

Responsibilities:

Product definition and description of a best in class, market leading telco and network experience for Five9 customers and service provider partners.

Responsible for market strategy, high level requirements, positioning, and delivery of Five9 network services offerings for the enterprise and Service Provider channels.

Responsible for the Product Management of the Five9 usage business, inclusive of telco and connectivity offers.

Provide cross functional leadership as member of cross functional team (Product, Architecture, Operations, GTM, Legal, Finance, etc.) to build and execute a short, medium, and long-term product strategy relative to a telco and network strategic initiatives.

Support a team of connectivity services professionals that design, manage, and onboard customers, carrier resellers and technology alliance partners to ensure standards guidance is available, understood, and occasional direct support of complex deployments.

Creation and maintenance of traditional Product Management artifacts (Service Descriptions, product requirements, roadmaps, overviews, positioning, and competitive benchmarking, etc.).

Required Skills:

5+ years of experience working with VoIP, IT, or Network services in a product management or business development role.

3+ years in a customer facing role.

Strong understanding of New Product Introduction process.

Strong understanding of the product development process, lifecycle management and the requirements definition for success.

Excellent written and presentation communication skills.

Competitive benchmarking metrics and performance monitoring.

Possesses "startup" mentality and ability to navigate complex, ambiguous scenarios to drive product success.

Experience in and strong understanding of Contact Center, UC Services, Long Distance/ Toll Free, and WAN/Network Access services.

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As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.

Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.

Our total reward package also includes:

Health, dental, and vision coverage, beginning on the first day of employment. Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost. We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.

Access to an innovative mental health support platform that offers personalized care and resources in areas such as: therapy, coaching and self-guided mindfulness exercises for all covered employees and their covered dependents.

Generous employee stock purchase plan.

Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.

All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.

The US base salary range for this role is below.

$97,600—$182,700 USD

Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better we are. Five9 is an equal opportunity employer.

Our headquarters are located in the San Francisco Bay Area with global hubs in the United Kingdom, Germany, Philippines, Portugal, and Australia.

View our privacy policy, including our privacy notice to California residents here:

Note: Five9 will never request that an applicant send money as a prerequisite for commencing employment with Five9.